
sales representative Bolton, England
Keoghs
Full Time
Bolton, England
10.56 - 12.04 GBP Today
Job description
The main responsibilities of a File Opener, to undertake a wide range of tasks, Working as part of the biggest support team in Keoghs. We are a fast paced, hardworking and target driven team.
The file opening team opens around 4000 files per month for all areas of the business and therefore completes work on all types of claims including Motor, Commercial Litigation, EL/PL, and for over 40 clients with individual requirements.
The role of the file opener will be to liaise via telephone to clients, courts and claimant Solicitors to obtain any necessary information then to open files within various different strict client deadlines.
The role requires the attention of the individual to identify the urgency of a new instruction, and input the required information into the case management system in order to prepare the file for immediate work by the Fee Earner. The file opening role includes assessing the information you have to determine which division it needs to be allocated to and which team using Specific client Guidance.
Three competency pay bands to progress through. A great opportunity to develop a vast amount of technical skills and knowledge and a great team for career development.
The file opening team opens around 4000 files per month for all areas of the business and therefore completes work on all types of claims including Motor, Commercial Litigation, EL/PL, and for over 40 clients with individual requirements.
The role of the file opener will be to liaise via telephone to clients, courts and claimant Solicitors to obtain any necessary information then to open files within various different strict client deadlines.
The role requires the attention of the individual to identify the urgency of a new instruction, and input the required information into the case management system in order to prepare the file for immediate work by the Fee Earner. The file opening role includes assessing the information you have to determine which division it needs to be allocated to and which team using Specific client Guidance.
Three competency pay bands to progress through. A great opportunity to develop a vast amount of technical skills and knowledge and a great team for career development.
Key Accountabilities
Responsibilities are the likely to increase as confidence of the individual grows in order to help progress onto the next available role.
Working Hours
35 hours per week
Monday – Friday 9am – 5pm with 1 unpaid hour for lunch
Experience, Skills and Qualifications
Essential Skills and attributes:
5 or more GCSE Grade A-C including Maths & English
Competent IT user
Excellent organisation skills
Ability to work under pressure to targets
Excellent attention to detail
Confident telephone manner
Self-Motivated
Ability to adapt to ever changing processes and grasp new work easily
A great eye for detail & accuracy
Confident in problem solving and able to work on their own initiative
Must be able to demonstrate high standards in numeracy and literacy.
Ability to work as part of a team
Excellent communication skills
Behaviours - displays a positive and professional attitude towards their work and colleagues in line with Keoghs Shared Behaviours
Communication – ability to adapt communication style to ensure a mutual understanding is achieved both with customers and colleagues
Planning & Organisation – ability to structure, manage and prioritise workload accordingly
Adaptability – ability to adapt to different situations and tasks, whilst maintaining quality and service
Quality of Service – to be able to demonstrate an understanding of all detailed aspects of the service and function, and how that contributes to the success of the division
Desirable:
Data input experience
Telephone experience
Customer service experience
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We listen, are down to earth and supportive
We work together towards a common goal
We’re friendly with a can do attitude
We care about our clients
We evolve
Desirable:
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
Contract Type
Permanent
Area
Legal Support Team
Sub Area
Legal Support Team
Office
Keoghs Bolton Parklands
Closing Date
20 Jun 2023
About Keoghs
CEO: Allison Carr
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: www.keoghs.co.uk
Year Founded: 1968