sales representative South Molton, England
Job description
About us
Bleyer Bullion has been evolving since its creation in 2009. We are a small privately owned company with a family feel and ethos where everyone is highly valued. Experience has taught us that partially tailoring roles to suit individuals, promotes a happy healthy workforce and as a result we have a committed team.
The business was founded to demystify bullion (Gold, Silver and Precious Metals) ownership. We exist to make precious metal investment more accessible to everyone. We sell bullion online via our website with sales supported by our office based, South Molton, North Devon team.
We promote high standards as a core part of our brand values and attention to detail is fundamental in achieving these. It’s also what our customers expect when trusting us. We expect to delight our customers, while maintaining fair pricing, which can be challenging, in a highly competitive market.
About your role
We are seeking a skilled customer service and sales administrator to further enhance our team. The right candidate will be offered the opportunity to help grow our exciting business and over time become part of our top-level management team.
We embrace change and new technologies wherever possible to help our team as well as our customers. Your role will be primarily focussed on leveraging this by working proactively to increase sales and help Bleyer achieve a greater market share.
The position is largely office based and to begin with working remotely will not be an option however, as your knowledge, experience and skills develop there may be times when this becomes a viable option.
About You
As a member of our team, you’ll be supporting our Sales Director. You’ll need to be highly motivated with bags of energy. We’re a small, tight knit team and approach all functions with a collaborative attitude and we’re looking for someone who is able to work on their own initiative. Needless to say, you’ll need to be well organised, creative, committed and have a real passion for sales and education. You’ll be naturally good at building rapport and given training to be able to confidently help or signpost customers.
We put honesty, integrity and education above sales, by providing details of product features and benefits we enable customers to make their own educated decisions. We never pressure sell anything and wouldn’t expect you to.
Flexibility and a willingness to strive for constant improvement is essential. Ideally, you’ll be keen to grow and learn personally, training and support will be provided to improve your skills and allow you to develop both personally and professionally.
We’re interested in finding someone who is the right fit for our small team so we’d encourage you to get in touch with us to discuss the role, even if you don’t feel like you have absolutely everything we’ve asked for.
Please send a CV and cover letter providing details of why you'd like to work with us and believe you are a good fit for this role.
Key areas of responsibility
· Management and development of leads pipeline
· Triage incoming sales emails, calls and online chat
· Identify customer requirements and sales opportunities during conversations
· Communicate support requirements to marketing team in relation to new product releases and incoming stock
· Handle customer face to face meetings
· Conduct back-order delivery customer calls
· Manage market position using hedging platform
· Administration such as stock reordering, customer compliance checks, updating customer records etc
· Deliver informative and educational webinars/seminars designed to support new and existing customers and promote the Bleyer brand.
Functional Skills and experience
● Confident phone manner.
● High standard of literacy and numeracy.
● Fully computer literate and able to learn new systems with reasonable ease.
● Able to hold members of the team to account.
● Able to deal with deep data and spot trends and use that data for the benefit of driving business decisions.
● Experience working in a sales environment.
Cultural Behaviours
● Able to prioritise and adjust own workload independently.
● Attention to detail.
● Able to manage conflicting priorities and work well under pressure.
● Is a team player and willing to step outside role to assist others where needed.
● Able to learn from own mistakes and accept constructive criticism.
● Able to create high standards and support others to maintain them.
Bleyer brand Cultural behaviours:
● A creative, can-do attitude with bags of enthusiasm and initiative.
● Proactive attitude with an ambition to develop the role.
● Methodical and meticulous attitude to checking own work and ability to seek assistance or clarification where needed.
● Ability to plan, prioritise and organise work schedule.
● Advocate for high standards.
● Uphold and represent the Bleyer brand and values.
● Maintain confidentiality and act discreetly.
● Maintaining a positive voice of Bleyer with customers.
● Team player - work in the best interests of the team, support, encourage and chip in as necessary.
● Work with other team members internal and external to bridge any gaps in knowledge and expertise.
Benefits
● Friendly working environment, on site in South Molton, within a small team.
● Role and career progression - ability to shape this around your interests.
● Flexible working (school drop-offs, caring duties, work-life balance - we’re here for all of it).
● Work from home (some of the time)
● Staff discount scheme
● Refreshments provided – cake too sometimes!
● Training and development - formally and informally
Ability to commute/relocate:
● Devon, EX36 3BU: reliably commute or plan to relocate before starting work (required)
Application question(s):
● Can you illustrate how you have performed in a similar role and what you added to the organisation?
Education:
● Maths and English GCSE or equivalent
Experience:
● Customer Service in a sales environment: 2 years (required)
● Call handling in a B2C environment: 2 years (required)
Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week
Salary: £21,000.00-£29,000.00 per year
Benefits:
- Store discount
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- South Molton: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- Sales: 2 years (required)
- Customer service: 2 years (required)
Language:
- English (required)
Work Location: In person
Application deadline: 09/07/2023
