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Job description

The role of a Customer service & Sales administrator is to process incoming customer orders and assisting the sales team with daily sales administration activities. You will be responsible for both the administration and care of existing and new customer accounts. Experience in this role and using sage 50 accounts is essential.

Your role will include:

Duties:

• Processing customers’ orders
• Building a rapport with customers and deliver exceptional customer service
• Identifying opportunities to increase sales
• Taking payments over the phone
• Arranging couriers for the despatch and delivery of goods
• Supporting the sales team with general operations to help reach the team’s objectives
• Taking inbound calls and making outbound phone calls to customers
• Communicating internally important feedback from customers
• Dealing with and responding to emails
• Understand and explain product range, features and benefits and supporting promotions
• Provide after sales service
• General office work; Filing, photocopying and emailing
• Liaising with the warehouse staff regarding orders

Successful candidate:

• Customer-centric – striving to deliver the best experience for our customers
• Highly organisational and ability to manage a number of projects at the same time
• Ability to prioritise own workload
• Strong verbal & written communication skills
• Well versed in IT skills for example Microsoft Office Suite and Sage Line 50
• Must be detail oriented

Job Type: Full-time

Salary: £12.00 per hour

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Experience:

• Administrative experience: 1 year (required)
• Sage50: 1 year (required)

Work Location: In person