Virtual Preparation Specialist (Office Based) - Midlands Corby, Northamptonshire, East Midlands, England
Tesla
Full Time
Corby, Northamptonshire, East Midlands, England
20616 - 26000 GBP ANNUAL Today
Job description
What to Expect
We Offer:
What You’ll Do
What You’ll Bring
Are you looking for a new challenge and want to develop yourself everyday? This is your opportunity, because we are looking for experienced Virtual Preparation Specialists to be part of a brand-new Virtual Service team! If excellent customer service comes naturally to you and you're willing to make history with us, then you'll be a perfect fit for our team.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools, and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean, and fun work environment
- Work through customer concerns on our own digital platforms and ensure first-class and individual service
- You prepare online customer appointments for our service centres to enable our customers to make contactless deliveries on site
- Communicate with the customer via SMS, email and if necessary, by phone for where required
- By working with Tesla support, parts service, sales and service locally, you ensure that our customers receive consistent support
- You work closely with the workshop and the virtual team to ensure an efficient and seamless service for our customers' vehicles
- Ensure optimal customer experience and best possible customer satisfaction
- Ability to thrive in a team-based environment and achieve common goals
- Willingness to learn new and innovative automotive technologies to further develop in role
- Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
- Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
- Basic understanding of automotive techniques related to vehicle repair
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems
- Able to communicate, read, and write effectively in the English language, and other local languages if required
- Strong knowledge of MS Office
Tesla
www.tesla.com
Austin, United States
Elon Musk
$2 to $5 billion (USD)
10000+ Employees
Company - Public
Transportation Equipment Manufacturing
2003
