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Virtual Preparation Specialist (Office Based) - Midlands Corby, Northamptonshire, East Midlands, England

Tesla

Full Time Corby, Northamptonshire, East Midlands, England 20616 - 26000 GBP ANNUAL Today

Job description

What to Expect

Are you looking for a new challenge and want to develop yourself everyday? This is your opportunity, because we are looking for experienced Virtual Preparation Specialists to be part of a brand-new Virtual Service team! If excellent customer service comes naturally to you and you're willing to make history with us, then you'll be a perfect fit for our team.

We Offer:

A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology, advanced tools, and software
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package
A safe, clean, and fun work environment

What You’ll Do

Work through customer concerns on our own digital platforms and ensure first-class and individual service
You prepare online customer appointments for our service centres to enable our customers to make contactless deliveries on site
Communicate with the customer via SMS, email and if necessary, by phone for where required
By working with Tesla support, parts service, sales and service locally, you ensure that our customers receive consistent support
You work closely with the workshop and the virtual team to ensure an efficient and seamless service for our customers' vehicles
Ensure optimal customer experience and best possible customer satisfaction

What You’ll Bring

Ability to thrive in a team-based environment and achieve common goals
Willingness to learn new and innovative automotive technologies to further develop in role
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to effectively handle multiple priorities, organize workload, and meet deadlines and solve problems
Basic understanding of automotive techniques related to vehicle repair
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language, and other local languages if required
Strong knowledge of MS Office