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About us

Ancaster is an AM100 company and currently has 15 sites across London and the South East spanning seven brands along with alternative fuel vehicles. We are an established and expanding operation with an excellent reputation and a commitment to providing the best customer service to each and every customer. We are equally committed to ensuring that our staff get the best training and development opportunities. We appreciate hard work, commitment and focus and will always endeavour to promote from within.

Providing the best customer service whilst giving the customer all the information they may need to make a decision on buying the right car for them is our top priority with this role.

About You

• You will be passionate about customer service with excellent verbal and written communication skills.
• You will need to be comfortable gathering customer data and able to present offers and figures in a competent manner.
• You will definitely have the ability to easily build rapport with customers and be able to identify their needs.
• You will also have the ability to develop an in-depth knowledge of all Ancaster brands, offers and additional products.
• You will be objective driven and focused.
• You may have previous experience in either the motor trade, customer services or a role with a high degree of customer liaison.

The Role

• Work as part of a supportive and friendly team to ensure that every customer is given exceptional service.
• Deal with all enquiries in a prompt and professional manner.
• Liaise with customers by phone, email, video link and live text in a polite and professional manner.
• Make outbound calls to drive appointments for the dealerships.
• Develop an excellent knowledge of all brands, offers and additional products offered by Ancaster.
• Develop a full understanding of customer requirements and provide them with the necessary support and information.
• Develop an in depth understanding of the Ancaster Sales Process and adhere to all company guidelines.
• Work with a variety of finance systems in order to process customer information.
• Arrange test drives and appointments for customers.
• Develop an understanding of new products and market trends.
• Liaise with the dealership teams.

The Benefits

• Competitive salary
• Individual and team bonus scheme payable on leads, test drives and KPI’s
• The commission is structured to be both realistic and rewarding and OTE should be circa £30,000+ Within a short period of time
• Company pension
• Life assurance
• Generous staff discount on new cars sold by Ancaster on completion of 3 months service
• Holiday allowance of 22 days

Job Types:

Full-time, Permanent

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Commission pay