Sales and Support Advisor Guildford, England
Job description
Sales and Support Advisor
Member Services Team
This role will provide high-level support to new and current members and users of SSP, to ensure the smooth running and professionalism of services and programmes and deliver an exceptional customer service. The post holder actively contributes to the revenue generated within the SSP through the retention of current members.
The post holder has specific responsibility for the provision of administrative services, within a clearly defined section of work. They will operate with minimum day-to-day supervision in the day-to-day planning, organising and performance (to an agreed quality standard and specification) of a wide-range of administrative support activities. This will include successfully managing any conflicting demands, possessing a basic awareness of the options available and being able to make effective and appropriate decisions. To ensure the consistency and quality of the support delivered across SSP, the post holder operates within well-established documented processes, policies and procedures.
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community.
We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business.
The post holder will work closely with all Sports Park staff and both internal and external guests.
The supporting statement section should set out how your qualifications, experience and training meet each of the selection criteria. Please provide one or more paragraphs addressing each criterion. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.
For more information and to apply online, please download the further details and click on the 'apply online' button above.
In return we offer a generous pension, relocation assistance where appropriate , flexible working options including job share and blended home/campus working locations (dependent on work duties), access to world-class leisure facilities on campus, a range of travel schemes and supportive family friendly benefits including an excellent on-site nursery.
Click here to find out more about the benefits we offer to support you.
The University of Surrey is committed to providing an inclusive environment that offers equal opportunities for all. We place great value on diversity and are seeking to increase the diversity within our community. Therefore we particularly encourage applications from under-represented groups, such as people from Black, Asian and minority ethnic groups and people with disabilities.
