Sales and Customer Service Consultant - Adventure Specialist London, England
Job description
Adventure Specialist
- Free Intrepid trip every year with additional holiday leave to enjoy it!
- Permanent Full Time & Base Salary £24,395 + OTE
- Hybrid working opportunities
As the largest travel B Corp globally Intrepid creates positive change through the joy of travel by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So, let’s change the way we all see the world, together as now more than ever, the world needs Intrepid people.
Be curious. Be challenged. Be Intrepid
Our Sales & Customer Service Consultants embody our values and spend every day creating positive change through the joy of travel by supporting our travel agents and direct customers. In this position, you will provide exceptional customer service and sales expertise across multiple channels and connect with our customers to help give them the best travel experience ever!
These are full-time positions based in our London head office on a hybrid basis and will operate across a 7-day rotational roster, including evenings and weekends.
A 'day in the life' of a Sales & Customer Service Consultant would have you:
- Placing our customers at the heart of everything we do, and ensuring we deliver the best experience consistently
- Sharing our passion and knowledge so we can inspire our customers to see the world
- Thriving on achieving sales targets and customer service KPIs
- Collaborating with others and showing respect for our colleagues through acceptance, trust, and inclusivity
- Being accountable for your development and keeping our skills and knowledge up to date through training
- Demonstrating adaptability & innovation across diverse functions
A love of travel is a must-have! With it you will bring:
- Sales and Customer Service experience in any form!
- Personal and/or professional travel experience to Intrepid destinations
- Creative and solution-focused attitude
- Strong communication and interpersonal skills
- Contact Centre experience in a multi-channel environment would be preferable
- Travel industry qualification and/or experience within the travel industry would be advantageous!
What it’s like to work for Intrepid:
Our team reflects the diversity of our customers and the communities we visit, our people are comprised of 58 nationalities in 46 countries and Intrepid recognizes that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.
Some of the benefits we offer include:
- Flexible work options, including work from home or work from anywhere for 4 weeks a year! We’ll work with you to ensure you keep your work-life balance
- Experience Intrepid yourself with an extra week of leave and a free trip every year! Plus further travel discounts for you, your family, and close friends!
- E-learning, professional development, with diverse global career opportunities
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
- 20 hours of volunteer leave, to make a difference towards causes that are important to you!
We recruit year-round for these positions - If you’re a passionate, fun person who displays integrity and thrives in an innovative and responsible environment, you might be the missing piece for Intrepid’s growth - We want to hear from you! We encourage you to avoid delaying your application as we will review submissions as they are received.
Job Type: Full-time
Salary: £24,000.00-£24,395.00 per year
Benefits:
- Additional leave
- Company events
- Employee discount
- Free or subsidised travel
- Work from home
Schedule:
- 8 hour shift
- Weekend availability
Work Location: Hybrid remote in LONDON
