Sales Advisor Manchester, England
Job description
Sales Advisor
We have an exciting opportunity to join our Manchester based Direct to Customer Sales Team.
As part of our consumer facing business, we are looking for a Sales Advisor with good telephone experience in sales and customer services. This team are the first point of contact for customers who are looking to finance a car, and as a Customer Sales Associate you will need to guide customers through the finance application journey, and onto find their dream car, providing a world class customer experience; exceeding their expectations.
You will be responsible for driving the customer journey by pro-actively responding to customer enquiries, supporting requests of updates to information, and working with the rest of the business to provide positive customers outcomes at every juncture. All interactions with Oodle customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner.
We are looking for someone who has,
- Telephony experience from a background of Telesales and/or Customer Services
- Motor Industry Finance and Car sales experience is a massive advantage, but not essential.
- Great customer service skills and can provide the best possible experience.
- A strong initiative and the ability to work independently.
- A target driven mindset, with a commitment to reach personal and team KPI's.
- Ability to talk clearly, negotiate wisely and the ability to stay cool under pressure.
- The confidence to manage suppliers and partners, but also have the confidence to challenge them when they feel they are not treating our business or customers fairly.
- You will be aligned with our values - how do you "Strive for Awesome?"
This role works shifts and may look like this; a week of 9am-5.30pm, then a week of 10am-6.30pm and then 10.30am-7pm, with one weekend in 4 working 10am-6pm Saturday and Sunday 10am-4pm (Time off in lieu for weekend work.
We also offer hybrid working – 3 days in the office and 2 at home.
We are based at CITY TOWER in Manchester so really easy to find, NCP carpark underneath/adjacent and tram and bus stops galore.
We are an extremely fun and outgoing team we value candidates who have a desire to get their hands dirty and hit the ground running as we bid to change the used-car industry. We work hard to provide a great place to work, and to look after our employees.
What we offer
- Salary £25,000 p.a. plus bonus (OTE £42,000)
- Pension & Vitality Private Healthcare
- Enhanced Maternity Pay and Shared Parental Leave
- Menopause Support (paid leave)
- Life Insurance (4xSalary)
- Care First Confidential 24/7 mental health support
- 25 days holiday (plus bank holidays)
- Continuous personal development through our Oodle Academy
- Caboodle - Online shopping Discounts
- Talent Referral Bonus Scheme
- Cycle to work scheme
- Paid volunteering day
Oodle staff love to have a fun time, enjoy each other's company socially and learn new skills. We also value work-life balance, our global environment, and our families. That's why we run with flexible hours and hybrid working, enjoy paid time off volunteering with our nominated charity and benefit from continuous training and development from our internal L&D Academy.
About Oodle!
Oodle is making car buying easy. Our customers rely on their cars for work commute, school pick-ups, and once-in-a-lifetime road trips. For many people it is their largest purchase. We are working hard every day to make buying one better. We use the latest technology to deliver the absolute best customer and business outcomes: from an industry-leading inclusive lending algorithm to digital-first application journeys and best-in-class customer support teams. In just six years we have already helped over 100,000 customers, achieved 4.7* Trustpilot score, have been named one of Finovate's Top 50 Fintechs in Europe and Sifted's Top 20 European Fintechs to follow in 2020, and recognized as one of The Best Companies to work for in both 2020 and 2021.
To find out more go to our website and LinkedIn in page!
Does this all sound like a job you would excel in and a company you would thrive in? Then do not delay, apply now!
If you would like us to provide adaptions or require support for your interviews, please reach out to [email protected] and have a chat in complete confidence.
