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Job description

Job title:

Rough Sleeper Tenancy Support Worker

Reports to:

Service Manager

Salary Grade:

Band 1 (£19,855 - £22,990)

Hours

39hrs per week

Monday to Friday

There will be the exception to this when the post will be expected to go on Outreach with RMBC or MDC, which could be early morning or in the evening (flexibility required)

Location

1 posts available in Rotherham

Term

Permanent

Essential

This post has been designated as an Essential Car User. A Full UK Driver’s license and access to a vehicle is essential. The vehicle must be insured for business use and have a current MOT certificate.

This role will be subject to an enhanced DBS check

Background

Action are looking for exceptional individuals who have the passion to deliver on our vision of supporting people out of Homelessness.

We are looking for a Rough Sleeper Accommodation Worker to support people to transition from rough sleeping into accommodation. You will act as a keyworker, encouraging positive and healthy lifestyles and assist people to access services that support complex needs such as drug or alcohol issues and mental health concerns. Your work will focus on the prevention of people sleeping rough and reducing the number of people having no other option other than to sleep rough.

Through the provision of intensive, flexible and person-centered support, people are supported to maintain their home. Unlike other supported housing models, individuals do not need to provide they are ready for independent housing, or progress through a series of accommodation and treatment services. There are no conditions placed on them, other than a willingness to maintain a tenancy agreement, and Housing First is designed to provide long-term, open-ended support for their on-going needs.

The anticipated staff-to-customer ratio is one staff member to six customers although this may vary through the life of the project.

Staff are expected to work flexible hours in line with the needs of the customers. Therefore some work may be required outside of the conventional 9-5 hours and working week.

Primary Purpose of the Post

Reporting to the Service Manager, the RSAP Worker is responsible for coordinating and providing a personalised, trauma informed support service to people with complex needs facing multiple exclusion.

Providing outreach support to clients rough sleeping and assisting them to access accommodation and providing support to create long term sustainable tenancies by increasing independence and maximising connectivity with the local community.

Key Role Specific Responsibilities

• Delivering wrap around intensive, trauma informed support to people with multiple and complex issues within their own independent tenancies in the community.
• Perform robust assessments of referrals for the service to ensure the service is provided to those that meet the eligibility criteria.
• Complete dynamic risk assessments and maintain own safety by following lone working procedures
• To adhere to good practice Safeguarding procedures with a positive risk taking approach to ensure the wellbeing of vulnerable people.
• Establish open and trusting relationships with people who are/have been living on the streets or in temporary/insecure accommodation.
• Supporting service users to achieve their goals and outcomes through intensive case management.
• Enable service users to access community resources, and offer personal/emotional support.
• Develop an enabling partnership approach that supports all people using the service to attain their rights and entitlement.
• Actively participate in achieving defined outcomes for service users. Identify the strengths and aspirations of service users and enable the access to relevant opportunities and/or services.
• Liaise with food banks and other homeless service food provisions to engage potential clients and identify people in need.
• Be responsible for the identification of risks and be able to demonstrate you are managing the risks for yourself, colleagues and service user being supported.
• Promote service user led service delivery and encourage service users to contribute to the continuous improvement of the service.
• Maintaining accurate up to date records on the chosen case management system of progress against individual support plans; safety plans and outcomes information.
• With customer agreement, liaise with other agencies to facilitate access to support including Adult Social Care, Criminal Justice services, Health services, employment and training agencies.
• Support the customers to access community resources including attendance at Actions Tenancy Ready Sessions
• Build relationships with other agencies with a view to improving the quality of wrap around support services and improve the long term sustainability of outcomes.
• Implement existing policies and procedures and to input into the development of new policies and procedures.
• Positively promote and engage in the delivery of support models employed by Action and work collaboratively with colleagues to ensure that Action offers the best possible service to clients, in the most appropriate way.
• Actively participate in achieving key performance indicator targets as set by Action Housing and the Local Authority.
• Contribute to regular reports on the service as required.
• Attend regular Steering group meetings, Homeless Forum and Rough Sleeper action group meetings and report on client progress.
• Build and maintain networks with staff from other agencies to ensure the Housing First pilot is widely known and promoted.
• Work in partnership with the Local Authority outreach team and other homeless services as part of the RSAP funding.
• Provide temporary cover for colleagues as required.

The list above is not exhaustive

Job Types: Full-time, Permanent

Salary: £19,855.00-£22,990.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Rotherham: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Housing Support: 1 year (preferred)
• Support Environment: 1 year (preferred)

Licence/Certification:

• NVQ Level 2 Health & Social Care (preferred)

Work Location: One location

Application deadline: 07/04/2023