Administration Team Support - Winchester London, England
Job description
At LCP we love what we do, and it shows. We help our clients make good decisions based on insightful analysis, industry expertise, and game-changing technology. Working across a wide range of sectors, including pensions and benefits, investments, insurance, energy, health, sports, and data analytics, we help our clients navigate complexity in order to take the action that matters.
Purpose of job
This job will be working as part of a one of our Pensions Administration teams providing comprehensive administrative support.
The position requires a well-organised, personable individual, ideally with some experience of working in a busy office environment who can work using their own initiative as well as part of a team. The ability to work to tight deadlines and deliver in accordance with either internal or client service level agreements is a must. They should be conscientious, reliable, and efficient and display a willingness to learn and help. Accuracy, attention to detail and flexibility are very important attributes.
Key responsibilities:
- Monitoring the teams work received (via post, email, website and phone calls) and creating the required cases on the administration workflow system. This will include allocating work to the team and working alongside the team leader, and others, to provide regular updates on the current state of all work in progress and outstanding work.
- Support with bulk print and mailout exercises in accordance with internal deadlines. Take responsibility for the planning and organisation as well as the reconciliation with all exercises.
- Assisting the Pensions Administration team in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations) to LCP’s quality standards using in-house templates and adhering to house-style rules.
- Updating of member records on the Pension Administration system and Member Portal. Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and expression of wishes in line with service level agreements.
- Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and producing member website registration codes in accordance with service level agreements.
- Answering telephones, creating cases or taking messages and passing them to the appropriate team member. May also be required to perform security checks and request or check information by telephone in connection with an individual case.
- Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR.
- Adhere to a clear desk policy and keep all client and filing areas tidy and secure, sharing responsibility of locking the filing cupboards and drawers each evening
- Adhere to the LCP working from home policy to ensure our sensitive data is protected.
This job description describes the principal purpose and main elements of the job - the role may be adapted as the successful candidate develops in their role and in response to the demands of the team and any changes in workflows. It is a guide to the nature and main duties of the job as they exist currently but is not intended as a wholly comprehensive or permanent schedule and is not part of the contract of employment.
What's in it for you?
As well as joining a fun, collaborative, people orientated organisation where your personal and professional skills will be developed to make you the best you can be, we offer an attractive benefits package designed to promote your overall wellbeing so that you are able to perform to your full potential both in and out of work.
We continuously strive to build an inclusive workplace where all forms of diversity are valued, including age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. If you would like to talk to someone about any adjustments you may need to assist with your application process, please contact Karina Lee or Sophie Jones (In-House Recruiters) by emailing [email protected] to arrange a confidential conversation.
