retention specialist Remote
Job description
Apposta Ltd (www.apposta.com), a leading online clothing brand, is seeking a talented and experienced Retention Manager to join our passionate Marketing Team. As a Retention Manager, you will play a crucial role in developing and implementing strategies to enhance customer loyalty and drive repeat purchases.
The position is open to candidates located anywhere in the UK or in Europe.
::: Responsibilities :::
- Develop and execute retention strategies to increase customer loyalty and reduce the churn rate
- Analyze customer data to identify trends, preferences, and opportunities for improvement
- Create personalized communication campaigns to engage and retain customers
- Collaborate with cross-functional teams to optimize customer experience and satisfaction
- Monitor and report on key performance indicators related to customer retention
- Identify and implement innovative retention initiatives to drive revenue growth
If you are a results-driven professional with a passion for customer retention and a proven track record in the e-commerce industry, we would love to hear from you. Join our team at Apposta Ltd and contribute to our mission of providing exceptional online shopping experiences to our customers.
We offer:
- Flexible work options: London office or remote
- Regular in-person meetings in Italy or other European countries, every 2-3 months
- Competitive salary
Apposta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to receiving your application and potentially welcoming you to our team!
Note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.
::: APPOSTA :::
It won the Italian Netcomm Award winner 2019 and was a finalist at the UK E-commerce Award 2018.
::: What we need you to have :::
- Experience in developing and implementing content strategies for consumer brands gained in an agency or company.
- Strong understanding of customer retention strategies and best practices.
- Strong oral and written communication skills. Excellent and structured writing skills with impeccable grammar.
- Openness to generating new and creative content ideas.
- Analytical mindset for interpreting data and drawing insights.
- Proficiency in working with Mailchimp.
- In-depth understanding of communication platforms, including Facebook and Instagram.
- Ability to collaborate effectively with an international team.
- Minimum of 3 years of relevant experience.
- Capability to work both independently and in a collaborative environment.
::: We'd like you to :::
- Be humble, creative, curious, and straightforward mindset.
- Have a strong integrity and work ethic.
- Be a pragmatic and logical thinker with analytical skills and a scientific mindset.
