Customer Service Advisor Edinburgh, Scotland
Job description
Contract Type: Permanent
Start Date: 18th September 2023
Salary: £22,500
Hours of work: Monday to Friday between 8am - 8pm. NO WEEKEND HOURS
Location: Home-based however on day 1/2 it is essential to attend the site based on Morrison Street, Edinburgh City Centre to pick up your laptop equipment. You will also be required to travel into site again for the last 2 weeks of training. After this time the position will be home-based.
Job Description:
This is a great opportunity for anyone who is looking to kick-start a career within customer services or those looking to develop their current customer service skills within the life and pensions sector.
As a Customer Service Advisor, you will support to customers with queries relating to their life & pensions product whilst providing an excellent customer service.
We will train you to deliver a service that is consistent, confident, friendly, and reliable so that each of your customers feel valued, understood, and listened to. However, it is your positivity, empathy, honesty, and resilience that will make all the difference in this role, as you stay calm and collected.
What you’ll be doing:
- Answering inbound calls from customers and answering questions they have on their life & pensions product.
- Provide technically accurate and compliant responses to customer enquiries.
- Deal with customer data ethically and in accordance with FCA requirements.
- Carry out routine investigations to ensure resolution of customer queries and requests.
- Create, record and update customer data and produce appropriate output to ensure customer records are accurately maintained.
- Interacting with customers and advisers
- Achieving and maintain the required performance levels.
What we’re looking for:
- A passion for helping people along with relevant experience in face-to-face or call centre-based customer service
- Excellent soft skills & listening skills to build rapport and create a positive customer experience whilst accurately relaying messages
- Numeracy and computer literate (e.g. Microsoft Word, Excel)
- Customer focused when dealing with a range of people, including vulnerable customers
- Have excellent attention to detail
- Be highly organised and able to manage own workload to meet stretching personal and team targets
- Minimum Grade C/4 in English and Maths
What’s in it for you?
- A competitive basic salary of £22,500.
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave plus Bank Holidays.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Further to this you will have access to an amazing benefits package including
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted Dining Cards offering up to 50% off food
- Discounted at home fitness plans and gym memberships
- Exclusive discounts at your favourite stores including John Lewis, Currys PC World and many more through Capita’s “Perks at work scheme.”
- Exclusive colleague offers on Mobile phone contracts
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.
Notes
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks
To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Job Type: Permanent
Salary: £22,500.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Edinburgh
Expected start date: 18/09/2023
