operations manager Bristol, England
Job description
This is an important role providing administrative support to the Emergency Operations Centre team Reporting to the Emergency Operations Centres Business Manager, the primary purpose of this role is to assist in the smooth running of the Emergency Operations Centre.
This role includes responsibilities relating to the monitoring and administration of sickness absence, recording Key Performance Indicators (KPIs) and ensuring sufficient supply of essential non-pay items for the Emergency Operations Centre. The role will also assist the local management team with the administration and coordination of new starters and leavers, and the preparation of reports and papers for Emergency Operations Centre meetings.
Provide administrative support to the Emergency Operations Centre managers in making sure that the Emergency Operations Centre responds to Patient Experience complaints in a timely way and in accordance with Trust standards.
Along with the Emergency Operations Centres Business Manager, to act as the point of contact within the Emergency Operations Centre for initial enquiries from members of the public, operational staff and staff from Trust HQ acting with professionalism at all times.
At South Western Ambulance Service NHS Foundation Trust (SWASFT) we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
We employ over 5,000 employees mainly clinical, operational and emergency response staff as well as supporting roles. We also employ Doctors and volunteers which include community first responders and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
Please see the Job Description and Person Specification attached for further information on the role.
