Retail Sales Administrator Castleford, England
Job description
The Dalziel group serves the meat processing and retail butchery industry from strategically located distribution sites throughout the United Kingdom. Our product range encompasses meat seasoning blends and ingredients for food processors, frozen and chilled meat, a full range of butcher’s supplies, crumb and battering systems, plastic casings for cooked meat applications and industrial food machinery.
We are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our team at the Glasshoughton site. Reporting into the Retail sales manager you will need to be hardworking and motivated with the ability to build a rapport with both internal and external customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.
The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships.
Hours of Work will be approximately 30 hours per week.
Main Responsibilities
· To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude.
· Take regular orders and communicate with customers in relation to any delays and shortages
· Build a good rapport with site sales team.
· Fulfil Customer requirements.
· Upsell products, promotions and take regular orders.
· Process delivery paperwork.
· Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
· To integrate, support and participate in the Food Safety Culture
· To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
· Respond to customer communications via email as well as telephone
· High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once
Dalziel is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Job Type: Permanent
Salary: £12.30 per hour
Benefits:
- On-site parking
Schedule:
- Monday to Friday
- No weekends
- Overtime
Ability to commute/relocate:
- CASTLEFORD: reliably commute or plan to relocate before starting work (required)
Experience:
- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)
Work Location: In person
