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We are part of Cox Enterprises, a family run business with a 120 year history of innovation and embracing the next big thing.We are the largest worldwide automotive services organisation and has 24,000+ team members across the globe supporting over 40,000 customers.

We thrive on what makes us different – and we empower our people, clients and communities to come together and celebrate each other’s unique abilities and perspectives. Inclusion is an essential part of both our culture and our business strategy. This is one of the reasons we have been awarded 2nd best Automotive company to work for in the UK by Best Companies and 9th best company overall in the UK.

JOB PURPOSE

Summary

The Collections Account Manager is a Risk Management department position and based out of the Next Gear Capital Head Office but is a hybrid role. The FRAM has a main goal of risk mitigation. This is achieved through 1) risk analysis, 2) negotiations and collections, and 3) Mentoring/Training/Re-Education. The FRAMs work directly with the dealers and with Field Operations.

Key Responsibilities & Accountabilities

• Execute timely collection efforts - Collection Account Managers are assigned non-Default accounts upon the dealer’s inability to resolve a critical performance failure. FRAMs are constantly evaluating the situation’s “health” and making decisions to best protect NextGear Capital’s investment. Based upon account analysis and review, Account Managers decide whether to take a passive collection approach, establish and execute workout plans, or to terminate the relationship, which would include the disposition of Next Gear Capital floored inventory. Objectivity and prioritization are key qualities. Good judgment is crucial. The FRAM will exercise efficient and effective collections tactics to resolve the performance failure(s). These tactics lead up to resolution or to a “default” situation.
• Non-Default Portfolio Management - Collection Account Managers are risk analysts. The Account Manager will review, analyse and identify exposure situations within the NextGear Capital market portfolios. FRAMs work with field personnel to direct the course of action to be taken on non-default dealer accounts. Once identified, plans to address these accounts are formed. Plans will range from simple “passive” follow up to direct negotiations and /or collateral recovery.
• Training/Mentoring - From the collection process through the risk analysis, the FRAM will re-educate those dealers with critical performance failures to bring their account performance standards back into compliance. Mentoring the field staff as to the risk indicators and appropriate actions/reactions is also a primary component to this position.

• This Job description is not exhaustive and the job holder may be asked to undertake other tasks from time to time of which of the Company deems as necessary.

Job Knowledge, Skills and Abilities

• Previous experience of Sword Apak (WFS) System is preferred.

• Conduct direct dealer collections on assigned portfolio.

• Coach desired dealer behaviour as it relates to account performance.
• Work with Field Operations as assigned to identify, monitor and resolve non-default accounts.
• Assist Field Operations to reduce delinquency and write off percentages.
• Provide objective perspective for the company relating to initial analysis and progress of at-risk accounts.
• Generate weekly and monthly reports of assigned territories as required.
• All other duties as assigned by Company.

Education and Experience

• Degree preferred but not required.
• Significant level of collection experience required (commercial/auto loan collection experience preferred).

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.

We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's