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Job description

• To manage and motivate employees through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity. .
• To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
• To ensure all restaurant employees receive appropriate training, coaching and development to provide effective and efficient service in line with company standards.
• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• To ensure you and the team assist guests with any reasonable request for hotel services
• To ensure you and the team respond to complaints and find the appropriate solution.
• To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to company standards.
• To ensure the security of restaurant and storage areas is maintained at all times.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
• To carry out Duty Manager duties as required.
• Any other duties as required by Management

Required Criteria

• Right to Work in the United Kingdom
• Good Command of English Language
• Previous experience of managing a team in a similar food service operation
• Have excellent customer care and organisational skills, with all round experience in food and beverage.
• Experience in preparing rosters, wage forecasting and awareness of budgeting and cost control procedures.
• Execllent communication and basic numeracy skills.
• Educated to GCSE standard or the equivalent with grades A-C in English and Math

Skills Needed

Team Management, Hospitality, Food Service Skills, Menu/Product Knowledge, Exceptional Customer Service Skills, Supervisory Skills

Salary

Based on Experience per year

Job Type: Full-time

Salary: From £12.00 per hour

Schedule:

• Day shift
• Holidays
• Weekend availability

Job Types: Full-time, Part-time
Part-time hours: 30-40 per week

Salary: £11.00-£15.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Newcastle, BT33 0LN: reliably commute or plan to relocate before starting work (required)

Work Location: In person