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Resource Consultant (RC) L2

The Resource Consultant is a named resource responsible for demand requests and fulfilment, triaging and escalating more complex requests to RMs and championing data accuracy.

Main Responsibilities

Supply and demand management, including:

• Responsible for demand requests and fulfilment, escalation to RM for highly complex cases
• Liaising with Engagement Leads to ensure all open roles are accurately published allowing client servers to identify opportunities that align with their skills, aspirations, development, preferences and boundaries
• Providing a human insight to technology generated shortlists
• Presenting shortlists of candidates that meet requirements directly to Engagement Leads for low complex engagements or RMs for more complex engagements
• Supply side bench and capacity reporting
• Providing alternative resourcing options to Engagement Leads

Employee experience management, including:

• Working with RM to understand current and future client server characteristics (skills, aspirations, development, preferences, boundaries and availability)
• Advocating a DE&I lens on all resourcing decisions

Commercial reporting and analysis, including:

• Championing data accuracy across the Resourcing function and platforms
• Reviewing data trends (e.g. pipeline, performance, utilisation, DE&I) providing recommendations and highlighting areas of concern to be actioned
• Accessing and managing request dashboards (ProFinda)
• Regulatory reporting for service lines such as Audit

Contribute to an exceptional team

• Contribute to wider Resourcing function to build skills and knowledge

Reporting

Line Management

• On the job coaching to RA team

Accountable to

• Resource Managers

Requirements

Skills

• Strong communication and interpersonal skills
• Excellent relationship building and stakeholder management skills
• Analytical and detail orientated
• Proactive and able to effectively plan/prioritise activities
• Creative thinking and solution driven
• Self-starter who can work autonomously