customer relations

customer relations London, England

PUIG
Full Time London, England 38285 - 25341 GBP ANNUAL Today
Job description

Location:London, LND, GB
Functional area: Customer Service
Contract type: 1 | Permanent job

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

The Opportunity

We have an opportunity available for a Customer Operations Executive to join our team in London. The role is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.

What you´ll get to do

  • Maintain and modify the B2C orders
  • Place B2C replacement orders
  • Liase and provide information to Logistic teams to resolve any delivery issues
  • Liase and provide information to the Digital teams to enhance the customer experience
  • Produce customer invoices if required
  • Fraud management
  • Returns management
  • Refund management
  • Manage customer data requests
  • Manage customer claims

We´d love to meet you if you have

  • Previous experience in a similar role
  • Ideally SAP software experience
  • Working knowledge of Microsoft Excel required
  • Strong communication skills
  • Strong organisational skills
  • Great attention to detail
  • Solid analytical and numerical skills
  • Ability to work in an agile, fast-paced environment
  • Ability to work well on own initiative as well as part of a team

A few things you´ll love about us

  • An entrepreneurial, creative and welcoming work culture
  • A range of learning and development opportunities
  • An international company with plenty of opportunities to grow
  • A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 24934

customer relations
PUIG

www.puig.com
Barcelona, Spain
Marc Puig
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Private
Consumer Product Manufacturing
1914
Related Jobs

All Related Listed jobs

Cleaning Operative - External (Waste) - Trafford Centre
Savills Management Resources Manchester, England 24293 GBP ANNUAL Today

Taking the initiative in assisting customers. Ensuring a good knowledge of all facilities and processes in order to deal with customers queries, complaints and

Expense Senior Lead
Deliveroo London, England Today

Good understanding of the AP process, having held an AP position previously and 1-2 years experience within a high-volume AP function.

Platform Support Analyst
Lloyds Banking Group Edinburgh, Scotland 34767 - 38630 GBP ANNUAL Today

Through our acquisition of Embark, well seek to improve how we serve and support our customers through modern, easy to use, ground breaking technology, whilst

Community Staff Nurse (Eden)
North Cumbria Integrated Care NHS Foundation Trust Penrith, England 27055 - 32934 GBP ANNUAL Today

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order

Domiciliary Carer (Sponsorship Available for UK resident ONLY)
Zirojob Selby, England 10.5 GBP HOURLY Today

Receiving and conveying information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the home are greeted and assisted