customer relations London, England
Job description
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Opportunity
We have an opportunity available for a Customer Operations Executive to join our team in London. The role is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.
What you´ll get to do
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liase and provide information to Logistic teams to resolve any delivery issues
- Liase and provide information to the Digital teams to enhance the customer experience
- Produce customer invoices if required
- Fraud management
- Returns management
- Refund management
- Manage customer data requests
- Manage customer claims
We´d love to meet you if you have
- Previous experience in a similar role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel required
- Strong communication skills
- Strong organisational skills
- Great attention to detail
- Solid analytical and numerical skills
- Ability to work in an agile, fast-paced environment
- Ability to work well on own initiative as well as part of a team
A few things you´ll love about us
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
