Residential Security Operative Oxford
Job description
Please not, this role will start 2nd November 2023. Role Purpose: As a Residential Security Operative you will be responsible for the day-to-day management of security operational requirements working as part of a team based within a prestigious Country Estate, protecting the principle, family, personnel, premises, and assets. You will support the Team Leader to ensure that ESS security contractors are fully briefed and comply with all company/client protocols, policies, procedures, special instructions, Health and Safety and Assignment Instructions whilst maintaining a high standard of service at all times. Salary/Benefits: Salary & Hours: £39,326.04 per annum, permanent contract, working 7 on 7 off alternating between days & nights, each shift consisting of 12 hours. Accommodation: Accommodation is provided whilst on rotation. Full uniform supplied. Holiday: 21 days paid holiday (pro-rata) taken in 3 x 7 day blocks. Should your shift fall on a Bank Holiday you are expected to work this as part of your annual salary. Benefits: ESS supports the continued professional development of its people, encourage and subsidise further education courses such as the ASyl & MSyl, provide a company pension scheme and offer a professional working environment. The Company: At Executive Security Solutions Ltd it is our vision to consistently maintain an ethical and sustainable security business that protects our private and commercial clients globally. Its our mission to consistently raise standards within the security industry. We always strive to exceed our clients expectations of adding value to all that we do, making a difference, a real impact. Our strong family values are at the core of the excellent service we provide, nurturing all relationships internally and externally with the utmost transparency and loyalty. ESS is an Equal Opportunities provider and hold a Bronze Award in support of the Armed Forces Covenant and accredited to ISO 9001:2015, ISAME Cyber Essentials, Safe-Contractor and Gold SafePQQ approved. Role Requirement: This role requires you to meet all security screening (BS7858:2019) and SIA Close Protection License requirements. Should onsite accommodation become available then you must be able to reside on the Estate during your working week and be available to provide disaster assistance in the event of an emergency. Therefore, the ability to think and act quickly in emergency situations, or while under pressure is essential. Previous residential security experience or similar is essential, with emphasis on excellent communication skills, together with a professional and flexible approach and technical knowledge with regards CCTV, Fire, Intruder & Access Control systems. You must be physically fit and able to stand, sit and walk for long periods of time, undertake patrol duties both internal and external for up to and over an hour, access/egress control, ascend and descend stairs. Specific Duties: Security Assist the Team Leader in providing an exceptional service to the client. Support rota management ensuring it is kept up to date and distributed to the relevant parties. Responsible for the monitoring of security and health safety systems and the logging and reporting of incidents and faults. Management of all incidents affecting the residence, staff, visitors or buildings on a shift basis and provide advice and support where possible for the development of the emergency response procedures. Investigate and follow up on incidents and events as necessary or when requested to do so by the family and ESS. Abide by the ESS procedures, policies and contractual requirements pertaining to the company services in addition to meeting the clients protocols and expectations. Protect the companies interest as a result of internal investigations; provide information to police and where necessary testify in court. Assist with ensuring all Sub-Contractors and new starters receive sufficient training to work effectively, including training on a relevant security system and that training records are completed with support of TL and SLT. Maintain good working relationships with internal and external stakeholders Maintain detailed records of all communications as required under ISO 9001, Safe Contractor, ESS Company Policies and clients practices. Complete all other reasonable assignments as requested by the Company and the Client. Ensure all systems are operating as they should, and if not request immediate assistance from the relevant company, all breakdowns and rectifications should be recorded and reported to the Operations Director/SLT. Prepare for all family visits, by checking fire exits, PABs, medical kits & defibrillator. Create, develop and maintain lines of communication with senior house staff, heads of departments, Police/Fire Service, relevant contractors, family advisors including other relevant internal and external stakeholders. Assist where possible all other residence departments, without compromising the principal security role. The position requires you to always be smartly dressed, setting the highest standards, you should always seek to inform and inspire those less knowledgeable than yourself, educating the team/sub-contractors is your responsibility, this ensures they always receive the correct and most relevant information. Emergency Situations You are the first point of contact with regards to the familys security and other needs and must always respond positively; equally important is the need to address all visitors with a polite and helpful manner. Therefore, it is an expectation that you can demonstrate: Judgement and Decision-Making; to make quick decisions in emergencies or when rapid response is required based on information presented before you. Problems encountered in this position will be numerous and varied in nature, but all concerned with the protection of the client and his interests such as property, personnel and associates. To make rapid decisions under conditions of extreme stress or in a high-risk environment. Health & Safety Ensure compliance within your role, part of the team and the wider reach working closely with ESS and Client Representative. Ensure the logging of all site information to include calls, and visits, observations from security systems and any other security/facility associated information. Site Assignment Instructions, H&S Risk Assessments and Control Room Manuals will be on-site and updated to ensure correct actions are followed in the event of an emergency. Comply with H&S regulations, and all national legal requirements, regulations and laws. Assist when required to carry out Site-Specific Risk Assessments as instructed by ESSs H&S Co-ordinator. Other Duties: As directed by the Team Leader, ESS Security Director, ESS Senior Leadership Team or the Family (client). Essential Experience/Skills & Qualifications: Qualifications Hold a valid SIA Close Protection Licence Medical: Valid First Person on the Scene or Equivalent (FREC3) Full UK Driving Licence. Skills Have excellent communication skills, both written and verbal Be smart and well presented at all times Be polite, helpful and diligent, with a can do ethos, those with it's not my job attitude need not apply Have a sound working knowledge of Office 365 to include Outlook, Word, Excel, Teams Be able to provide the highest standard in customer service Have previous experience of working in a Residential Security Team Be able to work without supervision and as a member of a team Be flexible and reliable to meet the role requirements Have a calm personality capable of controlling difficult situations Medical training as listed under qualifications Sound working knowledge of electronic security systems to include Intruder, CCTV, Access Control & Fire Systems, in addition have the willingness to undertake continuous learning in this field. Experience At least 5 years of progressively responsible experience servicing the security needs of UHNWI, either as part of a Close Protection or Residential Security Team. Other Have at least a full five-year checkable work history and supply required documentation to be vetted in accordance with BS785:2019 Security Screening of Individuals Employed in a Security Environment. The strictest confidentiality and compliance with Data Protection Act 2018 (DPA 2018), and the General Data Protection Regulation (GDPR) must be adhered to. Desirable Experience/Skills & Qualifications: Intermediate working knowledge of IT, fault finding and system implementation. Advanced medical qualifications Intermediate or advanced working knowledge of Office365 Intermediate or advanced working knowledge of fire, security and CCTV systems Generic Information: The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post. This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and be subject to amendment in consultation with the post holder. All employees have a duty to comply with Executive Security Solutions published policies and procedures.
