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Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Title: Reservations Agent

Location: St Andrews, Fife

Contract: Permanent, Full-time

As Reservations Agent you will help contribute towards promoting and selling of Fairmont St. Andrews bedrooms and facilities.

What you will be doing:

• Take telephone enquiries for leisure room bookings (8 rooms and under) using appropriate level of efficiency and sales techniques
• Process enquiries ensuring they are entered correctly into PM or MFR in accordance to the guest’s needs and the Hotels requirements

• Respond to enquiries via the website, Email and letter, in a timely manner with the appropriate level of efficiency and sales technique
• Sell the rates, which are indicated in the calendar, always endeavouring to upgrade the guest to Bay View and Suites
• Have a good knowledge of the Resorts facilities – SPA, Golf and Food and Beverage outlets, in order that these facilities can be sold to the guest
• Booking of Restaurants on the resort, and ensuring that these booking are communicated to the outlets
• Booking of Spa Treatments and Golf Tee Times when included in a package
• Booking Golf Tee Times for residents and non-residents on the Torrance and Kittocks Courses
• Assisting with the procedure for group bookings – inputting of rooming list, and group amendments
• Have sufficient knowledge of the packages that are available including Valentines, Easter, Christmas, New Year in order that these can be sold
• Undertake tasks in a timely manner that have been delegated to you by the Reservations Manager and Assistant Manager

Your experience and skills include:

• Service focused personality
• Proven ability to build and maintain good relationships with all stakeholders
• Previous experience within a similar role is preferred
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance

What is in it for you:

• Competitive hourly rate + Commission
• Staff shuttle service to/from St Andrews
• Complimentary staff canteen
• 50% off dining in our Food and Beverage outlets
• Employee rates for Spa treatments and green fees
• Access to gym and pool services
• Growth opportunities
• On-the-job training
• Regular social events