Renewals Phone Agent

Renewals Phone Agent Salisbury, England

Animal Friends Insurance
Full Time Salisbury, England 22000 GBP ANNUAL Today
Job description

Package: £22,000 salary with excellent benefits including 25 holiday days (plus your birthday off), healthcare cash plan and pet insurance discount.

Location: We offer the opportunity to work completely from home within the UK, be office based in Amesbury, or split your time between home and office

Hours and Rota: 37.5 hours per week, Monday – Friday between the hours of 9am – 5pm, no weekends required. Must also be available for full time training during the 4 week induction and training programme

Start Date: 19th June 2023


What we look for in you as a Phone Agent

  • Previous experience working within a contact centre is essential
  • As you’ll be working to targets, experience working within a targeted environment would be an advantage
  • Our customer experience is at the forefront of everything we do, so you`ll be passionate about delivering top customer service
  • Attention to detail is important as you’ll need to get to know our different policies inside out
  • Within this busy role you’ll need to be organised with the ability to work at pace
  • Able to easily work from home with a quiet space and good internet connection


What you`ll get up to as a Phone Agent

To give you an idea what to expect, you`ll be:

  • Taking inbound calls from our existing customers to discuss their renewals
  • Supporting our customers with changing products
  • Handling cancellations calls
  • Taking part in an in-depth induction and training programme to ensure you’re a technical expert when it comes to discussing policies with customer


What Animal Friends is all about!

Animal Friends has grown to become not only an award-winning business but one of the largest pet insurance providers in the UK, with over 450 colleagues helping us to look after over 1 million pets, offering cover for cats, dogs and horses.

A large part of our success is due to our company values which are the foundation of how we work, we are courageous by continually looking for new ways to innovate our customers experience and the pet insurance industry. We are kind-hearted with animal welfare being important to us, we donate and support over 300 charities across the UK and worldwide, to date, we have donated over £7 million. And we are passionate about the support we provide to our customers helping them care for their pets.


Benefits of working with Animal Friends

We recognise that your hard work shouldn`t come without its perks, so here`s a little list of some of the things you can expect to get from us:

  • 25 days annual leave plus bank holidays and we give you your birthday off
  • 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
  • We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub and a health care cash plan
  • We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
  • Most importantly, you`ll be working within a courageous, passionate and kind-hearted team


Animal Friends Pet Insurance Ltd is an equal opportunities employer and we welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.


We offer accessibility help with application forms which is available via the jobs page of our website.


As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.


Please note all our interviews are taking place via Teams.


Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.


Call Centre | Customer Support | Client Support | Insurance | Inbound | Customer Service | Retention

Renewals Phone Agent
Animal Friends Insurance

https://www.animalfriends.co.uk/careers/
Amesbury, United Kingdom
Westley Pearson
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Insurance Carriers
Insurance
1998
Related Jobs

All Related Listed jobs

Catering asstistant
John Lewis Milton Keynes, England 10.5 - 11.48 GBP HOURLY Today

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants,

Virtual Reality attraction sales operative
ImmotionVR Manchester, England 10.42 - 13 GBP HOURLY Today

*Drive sales through interaction with the general public*. ( school term - off peak - 10 hours a week) (school holidays - peak time - 24 hours a week).

Barista
Caffe Nero Belfast Castle Lane Belfast, Northern Ireland 10.42 GBP HOURLY Today

Unlimited free handmade drinks and up to 75% off food and packaged drinks when youre on shift. 50% off all handmade drinks and 40% off everything else when you

Hotel Receptionist
Blunsdon House Hotel Swindon, Wiltshire, South West England, England 10.75 - 10.95 GBP HOURLY Today

Answer and direct incoming calls. Listen and respond to guest queries and requests both in-person and by phone. Verify credit cards for authorization.

paralegal
British Columbia College of Nurses and Midwives Vancouver 90682 - 66016 CAD ANNUAL Today

Status: Regular, Full-Time
Number of Positions: 1
Work Location: Hybrid (a combination of in-office and...