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At IKEA it is so much more than a job!

We are looking to welcome a full-time Remote Working Sales Advisor to join our Remote Customer Meeting Point Team! This role is a mix of home & in-office working, with 1 day a month working from your local IKEA Store/base unit.

In the IKEA world, we call this position a Remote Working Sales Generalist.

Expected Starting Date: 14th August
Assessment Centre scheduled: 4th,5th and 6th of July

WHAT WE OFFER

• £10.90 hourly rate (£22,105.20 per anum)
• Living Wage Foundation Employer
• 39 hours per week with a mix of home & in-office working, with 1 day a month working from your local IKEA base unit. Various shifts scheduled between 07:00 – 20:15 hours.

Successful candidates will receive a conditional offer which will be subject to passing a Home Working Assessment in order for IKEA to agree and approve a safe and healthy working environment.

4 weeks remote induction and training Monday - Friday 9:00-17:45

WORKING WITH US HAS ITS REWARDS
Our co-workers bring unique ideas and talent to work every day and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% co-worker discount & I-Benefits discount portal helping you save £100’s on Highstreet retailers
• Free & Confidential Employee Assistance Program and Wellbeing Portal
• X3 Life Assurance, enhanced statutory pension contributions & interest free loans
• Flexi Holiday Plan and flexible approach to time off to observe religious days throughout the year.
• Family & childcare support policies
• Commitment to your development throughout your IKEA career, starting on your first day
• Equipment provided by IKEA (laptop, monitors, keyboard, DSE approved working equipment)

WHAT YOU'LL NEED TO HAVE
We are the ones meeting our customers online, over the phone and beyond. Where others see problems, we see endless opportunities to fulfil our customers’ needs in this new era of remote meeting, allowing a seamless conversation whenever and wherever our customers want.

We are looking for self-thriving, problem solvers who aren’t shy to learn and work with multiple IT systems and tools. The ideal candidate should be confident in communicating across various channels (phone, video, chat, mail, and social media) while engaging and selling with our customers remotely. You will be working in a fast-paced environment where each day is different while helping customers make informed shopping decisions.

Prior experience working within sales or customer support is desired. Weekend, early and evening working will be mandatory. Working 1 day per month in your local IKEA unit is compulsory so you’ll need to be able to travel to your local IKEA unit easily, living within an hour of the unit.

WHAT YOU'LL BE DOING DAY TO DAY

• Provide quality customer support in a remote environment to secure a great customer experience via phone, webchat or video depending on the nature of the query.
• Working in line with a call centre environment and routine within your home e.g scheduled breaks, back to back calls and chat along with scheduled team meetings.
• Maximise sales by demonstrating a commercial mindset and true salesmanship with every customer contact to offer complete home furnishing solutions.
• Be competent with IT to use planning tools, Microsoft office, using the internet and relevant programmes to support selling to the customer.
• Use remote active selling techniques during customer contact.
• Stay updated on IKEA products, services, commercial priorities and activities to steer sales.
• Be committed to IKEA social and environmental commitments to sustainability.
• Capture relevant customer insights to improve the IKEA customer experience.

RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.

First step, please attach an updated CV and cover letter to your application so we can get to know you better.
Second step, successful candidates will receive information about the next steps via email. You might be invited to complete a short video interview with pre-recorded questions, it only takes 2 minutes & can be done anytime & anywhere on a phone, laptop, or tablet. So just find a quiet spot and tell us why you would love to work for IKEA!
Third step, if successful, you will be invited to a 4 hour assessment centre with our hiring managers, which will take place on Microsoft teams. If deemed successful, the offer will be subject to passing a Home Working Assessment so IKEA can agree and approve a safe and healthy working environment. After which all successful candidates will be required to attend their local store or unit by 11th August 2023 to verify right to work documents with the People and Culture Team.

WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.

Come see things a little differently with us and be part of creating a better everyday life for the many.

IKEA reserves the right to close a job vacancy earlier than originally advertised.

For any advice or support, Lisa – [email protected] and we’ll be happy to help!