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Relationship Support Analyst, Commercial Bank – Guernsey

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

The Commercial Bank (CMB) team is currently seeking a Relationship Support Analyst to provide support to Relationship Directors (RDs), building relationships by identifying and meeting existing and prospective customer needs. You will be responsible for identifying product and service opportunities, carrying out customer research, financial analysis and preparation for customer meetings.

In this role, you will:

• Support the RD’s to meet customer needs, improve client engagement and maximize operational efficiency
• Prepare appropriate analysis, proposals and presentations for prospective customers
• Provide support with day-to-day activities including client planning, pipeline management, coordination with product partners whilst ensuring data and call reports are updated accurately and in a timely manner
• Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
• Ensure consistent application of Group Policy and adherence to regulatory, financial, and legal standards to minimize business and reputational risks
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Prioritise and manage own workload to deliver within deadlines, suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together

To be successful in this role you should meet the following requirements:

• Previous experience of working in the Financial Services sector, within commercial bank preferred or other financial institution
• Experience of analysis and strong financial numeracy
• Desire to manage a small portfolio of customers as part on your ongoing development
• A track record of understanding customer needs and delivering excellent customer service
• Self-starter with capability to prioritise workloads and deliver by due dates
• A track record of understanding customer needs and delivering excellent customer service
• Excellent spoken and written communication skills with experience of adapting your style and approach to the audience and message to be delivered

You’ll achieve more when you join HSBC.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 2078328500.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.”