Find More Than 10K+
United Kingdom Jobs

We have an exciting opportunity to join a growing team as part of our Employee Assistance Service. You will be responsible for daily management of call flows and resource on the EAP Helpline to meet all customer requirements and key performance indicators. The roles and responsibilities will be delivered by 2 post holders who will work closely together to ensure we have the right people in the right place at the right time to answer all contacts from our customers. You will work remotely from home but with full support.

This is a fantastic next step for someone with contact centre experience and an analytical mindset.

Skills and Experience:

Essential:

• Working in Call Centre or EAP or Helpline environment with team lead, supervision, or planning experience.
• Able and willing to work rotating shift pattern 6.30am-9pm including weekends with 2 days off in the week.
• 5 GCSE’s A-C or equivalent
• IT literate – intermediate level minimum.
• Excellent verbal and written communication skills
• High level of enthusiasm and motivation
• Ability to work individually or within a team and foster good working relationships
• Ability to work under pressure
• Excellent time management skills
• Willingness to travel, which may include overnight stays on occasion, as and when required

Desirable:

• Formal call centre training or experience to evidence of previous successful call centre supervision or workforce management planner
• Working with mitel services such as contact centre manager, wallboards, yoursite explorer
• Working knowledge of MS shifts and MS teams
• Demonstrable knowledge of any in house reporting services
• Qualification in customer service or administration

6 month fixed term contract

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.

We are physical and mental health specialists with over 30 years of experience. We work in partnership with the NHS, support the UK’s largest corporate companies to help assist their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of making people better, we recognise the importance of investing in our staff. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

To progress your skills and enable career development we provide Continued Professional Development opportunities including secondments, management training, a mentoring scheme and regular events and webinars across a range of clinical disciplines.

Vita Health Group is proud to be an equal opportunities employer. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. To support this we have a dedicated team of EDI specialists and run a range of active in-house diversity networks.

We are actively seeking to increase the diversity of our workforce, to ensure we are representative of the communities we serve at all levels. We therefore welcome applications from candidates with a wide range of lived experience.

We are committed to equitably support the wellbeing of all employees as demonstrated by:

• Our association with the MINDFUL EMPLOYER Charter for Employers who are Positive About Mental Health.
• Our status as a Disability Confident Employer dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our status as a Menopause Friendly Committed employer.
• Our sign up to the Employer with Heart Charter.
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• The provision of access to health and wellbeing services for colleagues which includes a team of trained Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.

Should you wish to discuss any adjustment or assistance you might need in the application or interview process please contact [email protected] and we will arrange.

VHG is committed to supporting transgender individuals with dignity and recognises the potential complications that may arise when taking references. We encourage applicants to contact HR at [email protected] to discuss or amend how we manage reference requests.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.

Vita Health Group reserves the right to close this job when sufficient applications have been received.