relationship manager Cardiff, Wales
Job description
Customer Relationship Executive - Cardiff
This is not sales or account management - this opportunity is all about great customer service!
LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess, and manage risk. Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.
The primary responsibility of the Customer relationship executive is to provide an excellent customer experience for both our prospects & existing customers. We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving revenue targets, delivering strong customer satisfaction scores & focused on continuous process improvement.
The Customer relationship executive will partner with our Sales team to provide ongoing account support to our largest value customers. The successful candidate will be responsible for providing a seamless onboarding experience to new business, working with our legal and pricing teams to create the contract pack before walking the customer through the completion of all documents. This requires a keen eye for detail and strong communication to ensure that this is completed efficiently and effortlessly by our customers, by doing so the team play an integral part in the business being able to close new business and drive-up customer experience and revenue.
The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee’s and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.
Main Responsibilities:
- To deliver an excellent customer experience, this is achieved through partnering with our Field sales teams and internal stakeholders such as Legal, Onboarding & customer support to service all requests effectively and efficiently.
- To provide account insight and ongoing customer support to assist the sales team to retain and grow our customer base across multiple industry verticals.
- To be a direct point of contact for the customer, including the handling of incoming customer queries & account maintenance.
- Be the ‘last line of defence’ for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.
- ·Support the preparation of proposals, contracts, and other documentation for new and existing customers on behalf of the team.
Skills & Experience:
- Experience of working in a B2B environment with high value corporate clients.
- Strong administrative background & proficient in Microsoft applications.
- Demonstrate excellent work ethic and drive to succeed.
- Ability to communicate effectively with both colleagues and clients.
- Customer-first mind-set, and the ability to deliver results on time
We’re a superb company to work for, with great people, world class technology, market leading products, a culture of innovation and collaboration, and superb career prospects
At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management. With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy. Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of FTS 100, RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.
LexisNexis is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: Up to £29,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Cardiff, CF11 0SN
