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Due to our incredible continued expansion plans, here at Tortilla we’re looking for an experienced Regional Operations Manager to join the family! We'd love you to be a proven Area Manager, Operations Manager or Business Development Manager in a similar quick service restaurant environment, but we're also keen to to hear from you if you’ve spent time running a region of pubs, restaurants or contract catering units. Most importantly you'll have proven experience of leading a team of GMs to deliver exceptional performance through financial accountability, high levels of engagement, consistently great contribution and team development in a branded environment.

Key Accountabilities

People

• Engage your team by providing clarity of business goals through regular planning and communication
• Ensure that your team understand their own personal contribution to the business goals and through ongoing coaching exceed in their own role
• Effectively manage the results of store teams, ensuring that any gaps in performance are highlighted in 1-to-1s and personal development plans are created
• Engage in continued talent mapping and succession planning
• Motivate and reward your team through clear communication of KPI achievement plus individual and team recognition
• Encourage effective team work and regular communication between Managers across the estate

Sales

• Contribute towards the creation of an environment that creates great guest experiences
• Proactively plan store activity around annual marketing campaign calendar
• Assist store managers with identifying opportunities for top line sales growth
• Drive venues to achieve positive L4L sales and beat sales budgets
• Encourage venues to develop local brand awareness and community relationships

EBITDA

• Regularly review forecast sales and rotas, ensuring store managers achieve labour cost in line with budget
• Review weekly reported data to ensure all stores are achieving budget GP and encouraging relevant investigations where appropriate
• Perform monthly P&L meetings with GMs to review performance, highlight issues and maintain all costs in line with budget

Standards

• Ensure that all members of your team are aware of the brand standards they are expected to consistently deliver, leading by example
• Communicate team performance against brand standards on an individual and team basis addressing any areas of inconsistency
• Ensure store compliance with all systems, policies and procedures
• Ensure store managers maintain a safe environment for employees, guests and other visitors through excellent hygiene, equipment maintenance, risk assessments and safe systems of work

About us…

• A family of 60+ stores all passionate about serving high quality, fresh Californian Mexican food – with not a single freezer in the business!
• Huge growth plan in the UK and beyond, meaning amazing opportunities for your career development
• A diverse and inclusive company that makes sure everyone is welcome
• Genuine focus on developing our people – a third of our HQ started out working in-store!
• A true family vibe, with epic social events and entertainment funds for each site

If you’re ready to be part of our Tortilla family, then take the next step in your career and apply to be a Regional Operations Manager today!