service manager Winsford, North West England, England
Job description
Are you a qualified Counsellor, who has experience of leading a team and are you passionate about improving the mental health of local people? If so, we would love to hear from you!
Mid Cheshire Mind is an independent local charity and the aim of our work is to help people build on their strengths, overcome obstacles, and become more in control of their lives. Through our diverse range of services, we aim to empower individuals, reduce stigma, and promote mental well-being within our community.
Mid Cheshire Mind is at an exciting time in its history. Moving to new premises in the centre of Winsford, our well-established charity is looking to consolidate and grow service provision to enable us to support the mental wellbeing of even more local people.
We provide a range of services including 1:1 counselling and peer support groups. This role will provide an excellent opportunity for a qualified practitioner to develop their leadership and management skills whilst maintaining professional practice.
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Core Duties
- Coordinate, manage and lead a safe, professional and accessible mental wellbeing service.
- Ensure services are run efficiently and flexibly, with the needs of our clients at the fore.
- Manage the staff team overall, which includes employees, volunteers and student placement counsellors.
- Be the overall safeguarding lead for Mid Cheshire Mind.
- Undertake facilities management to ensure our premises are well maintained and welcoming for staff, volunteers and clients.
- Report to trustees and commissioners on the progress of the service, including reports on waiting lists and lead times for our services.
- Develop and review appropriate policies and procedures to ensure our services continue to be delivered in line with the latest legislation and best practice.
- Assist in the development of feasibility studies and business plans for new services and funding opportunities.
- Assist in the development of a volunteer strategy.
- Hold a caseload of clients to maintain practice skills.
- Undertake an audit of the current services for quality and CPD purposes.
- Have oversight of clinical supervision arrangements for the team. Ideally to undertake some clinical supervision (dependent on qualification) with some volunteer/placement staff.
- Establish regular feedback mechanisms for service users and to ensure service outcomes are effectively monitored, evaluated, and reported to key stakeholders.
- Establish and monitor funded projects to ensure they are delivered within the required financial and quality parameters.
- Subject to ongoing demand be responsible for organising and recruiting placement staff including selection and induction, involving other staff as needed.
- Ensure that there is adequate coverage of staff and volunteers during the charity’s opening hours.
- Help develop new ideas to improve the service, in consultation with staff, service users, other managers and other agencies where appropriate.
- Promote and publicise Mid Cheshire Mind among relevant partners, agencies, commissioners, and potential clients.
- Undertake any relevant training.
- Ensure the service operates in line with the BACP Codes of Ethics and Mind’s quality standards.
- Be an active participant in the wider Mind Federation – attending training, forums and events as appropriate.
- Any other duties in order to maintain an efficient and client friendly service.
General Responsibilities
· Work in accordance with Mid Cheshire Mind’s values, aims and objectives.
· Provide a positive representation for the organisation both internally and externally, including promoting our work
· Comply with all organisational and departmental policies and procedures and internal and external quality assurance processes
· Promote positive understanding, awareness and attitude towards mental health as part of day-to-day duties
· Work at all times to promote equality, diversity and individual rights
· Be efficient, responsible and maintain a high level of personal organisation; keeping accurate and appropriate records and providing information for monitoring and evaluation as required
· Participate in and actively contribute to individual line management, training and team meetings; attend all staff meetings and organisational events as required
· Work flexibly, being prepared to perform other duties commensurate with the role which may include new areas of operation following consultation
· Work alongside and ensure active service user participation in all aspects of work including design, implementation and monitoring of activities.
· Actively liaise with, and seek support from, colleagues from national Mind and across the network.
Person Specification
Diploma in Counselling (or equivalent) is essential
Supervision qualification is desirable
Job Types: Full-time, Permanent
Salary: £32,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexitime
- Health & wellbeing programme
- On-site parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Application deadline: 16/07/2023
