Regional Manager/ Director - Property Management Oxford, England
Job description
Leaders Romans Group PMD are looking for a driven individual to join our successful Oxford, Bristol and Worcester branches as their new Regional Manager/Director.
To be successful in this role you will need to have experience in multi-location management within the property industry. You need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity and respect your peers by knowing you are working as one team to achieve the same goal.
Your role: Regional Manager/Director - Property Management
Location: Oxford, Worcester, Bristol
We have a long list of benefits which is just our way of giving back to recognise our employee’s hard work. Here are just a few:
- 30 days holiday (including bank holidays) – increased by 1 extra day a year of service up to 35 days
- Carry over holiday allowances to the following year
- Salary sacrifice pension – more money in your pocket through NI savings
- Enhanced family leave pay
- Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
- Birthday prize draw
- Eye care vouchers
- Staff retail, utilities and holiday discounts including experience days
- Refer a friend bonus
- Department business referrals bonus’s
What will your day to day look like?
- Achieve budgeted and enhanced profitability through the success of the business – working closely with the Regional Lettings Director to hit this objective.
- Empower teams to deliver and exceed targets, income and reduction of landlord churn by maintaining and recording regular communication with Heads of Centre’s and Team Managers in the form of 1to1s and managers meetings.
- Work collaboratively with the Regional Lettings Directors and the branch division to ensure customer retention and encourage customer advocacy.
- Determine and roll out clear measurable Key Performance Indicators (KPIs)
- Seek to develop the business by maximising any opportunities from private, investor and corporate landlords, encourage active local networking and community engagement.
- Enable and facilitate successful integration of new products and services. Work with the Regional Lettings Director to implement.
- Lead and motivate staff to deliver our core values by implementing and maintaining exceptional levels of customer service, policing our Non-Negotiables. Encourage branch staff to keep our core values alive at all times.
- Ensure teams provide an excellent customer service and customer experience. Implement a local quality control strategy to monitor customer experience. Regularly monitor reviews, providing recognition and encourage improvement to teams.
- Develop talent pool and succession plan, by identifying and nurturing rising stars. Offer and provide relevant coaching and training to ensure staff retention, development and recognition of success.
- Create efficiency and monitor costs in all areas of operation whilst maintaining high standards of deliverable service.
- Manage schedules and deadlines
- Communication – Carry out and record monthly Managers Meetings and 1 to 1’s. Cascade Company directives/initiatives. Ensure the smooth and adequate flow of information and reporting to facilitate other business operations
- Compliance – Ensure Company policies and procedures are adhered to; including all relevant legislation is maintained and monitored.
- Complaints – Empower staff to resolve complaints and escalate when necessary; referring to complaints procedure. Where a complaint cannot be resolved without a form of compensation, discuss with the Regional Lettings Director the cost incurred and receive agreement.
During the recruitment process you will speak to one of our Recruitment Partners initially who will support you through the process. You will have a chance to speak to your new Director face to face.
Leaders Romans Group are an equal opportunities employer who value diversity and inclusion. We encourage applications regardless or sex, race, disability, age, sexual orientation, gender status, religion or belief, marital status or pregnancy and maternity. If you have a special need that requires accommodation during the role or the recruitment process, please let the LRG Recruitment team know and we will be happy to assist.
We do not accept speculative CV’s from recruitment agencies.
