Regional IT Support Engineer London, England
Job description
We are seeking a highly motivated IT support engineer to join our dynamic and supportive National IT Team and serve Anthem’s London region.
Anthem is multi-academy trust serving 8,000 children and young people in 16 schools across the East Midlands, London and the Thames Valley. We are a values-based organisation bound together by a commitment to three strongly held values: integrity, collaboration and excellence, and to our core purpose: creating ambitious and successful schools where everyone thrives.
Supporting schools with their IT journey has never been more pivotal given the needs to deliver great technology for the learning environment. We have an opportunity for the right individual to join our National IT team at an exciting time as we start a challenging but rewarding journey into centralisation and standardisation of the trusts IT operation.
We are looking for an IT Support Engineer who:
- Exhibits a proactive, solution focused approach to work, and is highly motivated.
- Demonstrates the skills and experience needed to effectively manage own workload, deliver troubleshooting, and take a proactive and preventative approach to their own work.
- Has solid customer service skills, with the ability to work with and support a range of people, including staff and pupils.
Responsibilities will include:
- Supporting the IT systems within designated academies to ensure smooth running, maintenance and development of IT systems to facilitate teaching, learning, administration and leadership.
- Providing remote and face-to-face technical support in line with Anthem’s support service.
- Providing support and maintenance of the Academies network, servers, software packages and computer equipment and audio / visual hardware.
- Supporting Anthem in delivering strategic and operational IT goals, by working with the IT Technical Lead to support the plans and execution of projects.
If you become part of Anthem’s National Team, we can offer you:
- The opportunity to join to an experienced, dynamic and supportive IT Team with a wealth of knowledge.
- An organisation who are committed to personal development and training, there are many opportunities arising within the IT team at Anthem as we continue to develop and grow.
- Travel expenses paid beyond your usual place of work.
- Membership of generous local government pension scheme 21.6% employer contributions.
- Access to Employee Assistance Programme offering free confidential support on a range of issues such as work, wellbeing, money, health, and legal advice.
- Cycle to work scheme enabling employees to purchase brand-new bicycles and cycling equipment via salary sacrifice, making tax and National Insurance savings.
- Access to Health Shield Health Cash Plan, an optional scheme to pay a weekly or monthly premium to claim money back on everyday health care needs such as dentistry, optical and physical needs.
Do you want to work in a values based organisation within a supportive, solution focused team, who are making a difference in the education sector, if so, we want to hear from you.
The closing date for applications is 18th April.
To apply please submit a completed application form to [email protected]
If you have any queries, please email [email protected] and a conversation can be arranged.
Please note we reserve the right to close the recruitment campaign earlier than this date subject to the volume of applications received. We therefore encourage candidates to submit applications as early as possible.
We are committed to safeguarding and promoting the welfare of children and young people and require all staff and volunteers to share and demonstrate this commitment. The successful candidate will have to meet the requirements of the person specification and will be subject to the relevant pre-employment checks which will, where applicable, include a health check, an enhanced DBS check, the Children’s Barred List check and satisfactory references.
It is an offence for an individual who has been disqualified from working with children to knowingly apply for, offer to do, accept, or do any work in a ‘regulated activity’. The position advertised is a ‘regulated activity’.
Anthem will undertake a basic online check for all shortlisted candidates.
Job Types: Full-time, Permanent
Salary: From £27,014.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
Application deadline: 18/04/2023
