Referral Taker

This is a Gloucestershire County Council job.

• Job Title: Referral Taker
• Job Location: Shire Hall, Block 5, 2nd Floor
• Salary: £24,054 - £25,409 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 23/04/2023
• Job Requisition Number: 6076
• This post is not open to job share

Are you an experienced Adults Social Care Administrator looking to develop your career?

Then we would love to hear from you!

Gloucestershire County Council Adult Social Care are holding a series of recruitment events in 2023 to share details of our many rewarding local jobs. Our events aim to inspire anyone who is thinking about a new challenge or a change of career to join our amazing Adults teams in 2023.

Please visit our Recruitment Events webpage. If you need any further information, please email our Adults Recruitment Team today!

About the role:

We are looking for a full time Referral Taker who enjoys working as part of a team to join our Hospital Discharge and Assessment Team.

The Referral Taker is the first point of contact in the team; they are responsible for triaging information provided, liaising with partner agencies and taking comprehensive, holistic referrals.

To find out more about our Hospital Discharge and Assessment Team, please visit our “Meet the Teams” webpage here

About you:

The successful candidate will have excellent communication skills and the ability to remain calm and focused in a busy environment, maintaining a positive team working approach. The role needs a holistic approach and an ability to create accurate referrals of appropriate urgency for relevant teams or for signposting and directing to other agencies.

You will have strong organisational skills with experience of responding flexibly to changing priorities. Experience of working in a customer facing environment is essential, as are excellent IT skills. Knowledge of the Liquid Logic (LAS) database would be beneficial but full training will be given.

About us:

Gloucestershire County Council Adult Social Care make use of the Three Conversation approach, a model that re-emphasises focus on people, their strengths and the networks and community around them.

Our people do all they can to make the difference to the Gloucestershire community. Here are some of the benefits we offer in return for your hard work:

• Regular formal and informal support

• Safe, supportive and positive working environment with regular, robust supervision

• Annual leave of 25.5 days, increasing to 30.5 days after 5 years employment, plus bank holidays

• Access to the Local Government Pension Scheme

• Access to training and workshops, including accredited post-qualified training opportunities, enabling you to develop your skills

• Clear career progression pathways, to support you in progressing professionally and personally

• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers

• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.

• Cycle to Work scheme

• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

  
  

We’re closer than you think:

We are an easy commute from many locations, view our commuting times map to see what we mean.

Applying:

Please write your application with consideration for the essential criteria in the Job Profile (see link below). Your application should include examples of why you should be considered and cover the experience, skills and knowledge that you would bring to the post.

Or to arrange an informal discussion with the Team Manager, please email [email protected].

Or click 'Apply'

Additional Information:

To access the Job Profile for this role, please follow the link below:-

Referral Taker - Job Profile

This Position is subject to a DBS check.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.