Customer Experience Researcher Caerphilly, Wales
Job description
We’re looking for a Customer Experience Researcher to join our growing Customer Involvement team, putting customers at the heart of decision making at United Welsh.
This role will involve ensuring the services we deliver benefit the changing needs of our customers and our communities, and effectively utilising the skills and experience of our customers through Asset Based Community Development.
You’ll ensure customers can effectively influence and shape the delivery of services that directly impact them through embedding involvement in our service delivery across the organisation through a user-centered design approach.
The Customer Experience Researcher will also support service teams to build a deeper understanding of their users to design and deliver services that customers need.
For more information on key accountabilities and personal requirements - please the candidate pack which is available at www.unitedwelsh.com/current-vacancies
Job Types: Part-time, Permanent
Part-time hours: 17.5 per week
Salary: £33,694.41 per year
Benefits:
- Flexitime
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Caerphilly: reliably commute or plan to relocate before starting work (required)
Licence/Certification:
- Driving Licence (required)
Work Location: Hybrid remote in Caerphilly
Reference ID: Customer Experience Researcher
