receptionist Shrewsbury, England
Job description
Dispensary Reception Role Are you a looking for an exciting new opportunity? Uniquely our Reception/Front of House Role in the surgery is more akin to providing direct Dispensary Reception services, than more traditional Practice Reception posts. As such we are looking to recruit the right candidate to join our Dispensary Team (in its widest definition) in a post that combines Reception Dispensing and (as the post progresses) Dispensary activities. This will support the whole practice in the delivery of first-class primary healthcare services to the practice patient population.
About the Practice We are a semi-rural Dispensing Practice with a friendly supportive team of Administrators, Practice Nurses, HCAs, GPs, and Dispensers. We achieve high QoF and CQC success, with a focus on patient centred care and providing our family doctor service to our whole community. We are at a point in our development where we need additional Front of House Dispensing support to enable us to continue this quality service but also to enable us to drive developments across the practice. Key Points We are looking for an experienced Receptionist or Dispenser who is friendly and enthusiastic.
Experience of working in a patient facing role in either Primary Care or the NHS is vital and the successful candidate will also be confident, have excellent organisational skills, be able to self-manage and be IT proficient. A proactive and positive approach will be essential to the success of the post as will be considerable flexibility and resourcefulness. Please note this role entails continual patient contact on a face-to-face basis it is a busy but rewarding post and will need a patient, calm and welcoming person who is happy to support all our patients and community with their Dispensing and Health needs. Post Overview And Main Aspects of the Post The general purpose of the post, includes, but is not limited to: To provide first point of contact for the Dispensary and the Practice To work as part of the Dispensary Team to provide full Front of House activities (and Dispensary activities over time) including being a key source of cover for holidays and sickness within the team.
To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors. To be a key point of contact for enquiries from patients, external organisations, third parties etc This is a new post which is being developed alongside other new posts in the practice. As such precise working patterns and practice details will agreed with the right candidate. Please note that ALL posts at the practice are worked on an agreed rota, within the core hours of 8.00am to 6.00pm.
Informal visits and questions are welcomed. Interested applicants are recommended to contact the practice, in the strictest confidence, to discuss details further and arrange a practice visit. The Practice can be contacted via the Practice Manager, Kirsty Arkinstall, at [email protected] on 01939 251 581. About You The successful candidate will have: The stamina, patience and good sense of humour to succeed in working in a very supportive but very busy GP Surgery environment The ability to work well under pressure as part of a rewarding but highly demanding role Experience in patient facing first contact role Willingness and drive to develop this new post, in partnership with the practice team including gaining experience and knowledge suitable to the post Problem solving, proactive approach to the role Significantly flexible, team working approach Good organisational skills Kind and patient approach with patients, colleagues and visitors Experience of dealing with the public and patients and to handle difficult / challenging situations in calm, measured professional manner Able to demonstrate enthusiasm to developing skills An understanding, acceptance, and adherence to the need for strict confidentiality Ability to use own judgement, resourcefulness and common sense Ability to work as part of an integrated multi-skilled team Ability to convey information in a clear, concise and warm manner, both written and verbally being pleasant and articulate Able to work under pressure Able to work both quickly and accurately Able to work in a changing environment Able to undertake varied numerical and recording tasks accurately Ability to make decisions relating to non-routine enquiries and issues Qualifications Essential GCSE grade A to C in English and Maths or or equivalent Key Skills qualifications Good IT / computer skills including the use of MS Office and Outlook Experience of using EMIS Clinical System Practical Details for the Post: Working Pattern to be agreed with successful candidate 25 days FTE Annual Leave per year + 8 days Statutory Leave Days (pro rata) Starting Hourly Rate will be commensurate with experience Make significant contribution to the teams sickness and holiday cover rota which will require flexibility in hours/rota pattern across the week.
Eligible for NHS Pension Scheme All Staff work to the following - Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety: The post-holder will promote and maintain their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. PLT Sessions Mandatory training as advised from time to time Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
