receptionist Newcastle, England
Job description
There has never been a more exciting time to join our team at the Slieve Donard. Currently undergoing significant refurbishment, while remaining operational, the newly reimagined Slieve Donard will open in its entirety as part of the Marine Lawn Hotels Resorts in July 2023. This is a once in a lifetime opportunity to be part of the pre-opening team for a newly branded and refurbished hotel where you get to be part of creating guest experiences that are personal and unique. Would you like to be part of something truly amazing? If you do, we welcome your application for the position of Spa Receptionist.
Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event. Be part of a team curating guest experiences like none other!
Position Statement:
As Spa Receptionist you will be responsible for:
- Welcoming guests to the Spa and ensuring the guest experience is exceptional.
- Ensuring you are fully conversant with the treatments, facilities and services within the spa and hotel.
- Ensuring you are fully conversant with pricing structures to be able to effectively sell the ESPA services.
- Taking bookings for treatments, ensuring information is recorded correctly on the spa scheduling system.
- Receiving and departing guests, ensuring that the guest is provided with the appropriate assistance and information to get the greatest enjoyment from their visit.
- Completing all administrative duties in relation to the efficient running of the department.
- Ensuring that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Receiving payment and operate till, ensuring accuracy of prices charged and change given
- Maintaining the security of stock areas at all times, immediately reporting any breaches.
- Maintaining the presentation of the Reception area in accordance with brand standards.
- Ensuring that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Manager on duty.
Essential Requirements:
- 1 Years’ experience in a guest focused role
- Experience of working as a Receptionist gained within the hospitality or service industry
- High Level of computer literacy
- Professional telephone manner
- High standards of attention to detail and personal presentation
- Excellent interpersonal skills and communication skills
- Demonstrable guest focused approach with a passion to deliver excellent guest service.
Desirable Requirements:
- 6 months reception experience within the Beauty/Spa Industry
The Perks
- Enrolment in pension from Day 1 for all eligible team members
- Meal on each shift in a dedicated team member area
- Access to everyday discounts from high street retailers
- Car Parking
- Discounted hotel room rates for you and your family across the portfolio (TC’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Team Celebration Awards
- Access to participating in healthcare plans and insurance plans – just in case
- Life Assurance
- Wagestream - access to your wages as you earn
Equal Opportunities
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.
Right to Work
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
About us
Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit www.marineandlawn.com.
Nestling at the foot of the Mountains of Mourne, the magnificent Slieve Donard Resort and Spa stands in six acres of immaculate private grounds. A golden strand of beach borders one side while the mighty Royal County Down golf course frames the other. This lovingly maintained Victorian hotel is home to one of Europe’s finest resort Spas and is perfect for a short break, residential conference or grand event.
