Receptionist Liverpool, England
Job description
JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
A DAY IN THE LIFE OF A (INSERT JOB TITLE HERE) AT (INSERT HOTEL NAME HERE)
What you'll be doing...
Reporting to the Front Office Manager, you can expect your working day to include the following.
- Welcome and check guests in and out of the hotel in a professional manner according to company standards
- Manage any challenging and difficult situations professionally, carefully and discreetly
- Ensure effective handover completed with oncoming shift
- To ensure 100% guest satisfaction at all times by ensuring that guests’ expectations are constantly met exceeded
- Respond to and resolve any negative comments or complaints ensuring guest satisfaction and effective follow up
- Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct.
WHAT WE NEED FROM YOU
We hire mostly on personality potential but here are a few of our requirements...
To succeed in the role of Receptionist, you will need the following qualities and skills.
- Previous experience in a similar position essential
- Opera experience essential
- An excellent team player with strong communication skills, you will have a passion for delivering a great customer experience
WHAT WE OFFER
You will have access to a benefits package we believe truly works for our people and enhances our overall culture...
- Discounted hotel room rates for you and your friends family
- Extra days holiday for your birthday
- Flexible working arrangements
- Pension
- Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a divers workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact [email protected].
#LifeatRBH
