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Receptionist - Maternity Cover

One Healthcare, a Private Hospital Group, based in Ashford, Kent, is looking for a confident, enthusiastic Receptionist with excellent communication skills.

Please note: this is a 12-month fixed term contract to cover maternity leave.

Reporting to the Senior Receptionist, the successful applicant will be patient focused with exceptional customer service and communication skills, both over the telephone and face to face.

You will provide an efficient, courteous, welcoming service to accommodate the needs of all patients and visitors to the hospital.

The role will involve:

• Welcoming all patients & visitors in a warm & friendly manner, ensuring an excellent patient experience throughout
• Using the computer system to confirm and amend patients registration details;
• Admissions, discharges, charging and processing of patient payments;
• Supporting the admin team when required;
• Working collaboratively with other departments to deliver an outstanding service.

Hours: 37.5 per week, Monday to Friday, occasional Saturday shifts as required.

Shifts: will cover 06:00 to 14:00 and 12:00 to 20:00 on a rotational basis.

You will learn both the receptionists role and the administrative role as a key member of the front of house team.

Receptionist - Maternity Cover

Qualifications

• Minimum GCSE education or equivalent

Experience

• Proven ability to work effectively in a team environment.
• Two years relevant experience within a customer facing role preferably within a healthcare setting.

Skills

• Demonstrable customer service skills and patient awareness
• Excellent interpersonal and communication skills
• Flexible attitude and approach to the role
• Good computer skills, including Word and Excel
• To be tactful, diplomatic and remain calm under pressure
• Ability to work as a team member and at a fast pace

Desirables

• Previous private healthcare experience
• Previous reception/switchboard experience

Receptionist

About the Hospital

One Ashford Hospital is one of Kent's newest private hospitals. Patients receive fast access to appointments with specialist Consultants, diagnostic imaging and treatment for a range of health concerns. Our private hospital has been designed with the latest technology and with patient care at its heart.

One Ashford is next door to the William Harvey Hospital and is close to junction 10 of the M20. Parking is available and is ideally located for candidates living in and around the Ashford area.

Covid-19

The health and well-being of our patients and staff is our priority at One Healthcare and vaccination offers the best protection against the Covid-19 virus.

We strongly encourage the vaccination uptake as this remains the best line of defence against Covid-19, keeping both our patients and employees safe.

Our Recruitment Process

At One Ashford Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Any offers of employment made by One Ashford Hospital will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.

One Ashford Hospital reserves the right to remove job adverts before the closing date.