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The MRC Laboratory of Molecular Biology (LMB) is looking to recruit a skilled receptionist to support front-of-house functions at our state-of-the-art facility. The role is an integral part of the LMB as you will be the first point of contact for most people visiting our prestigious institute. You will be an organised person who has excellent communications skills providing a professional service to staff, visitors, and contractors.

Main duties/ Key responsibilities:

• Ensuring a professional and effective front-of-house customer service.
• Welcoming and directing visitors and contractors whilst maintaining a professional, organised, and friendly manner.
• Preparing and issuing visitor and contractor badges and ensuring all contractors have a valid contractor passport and have had an induction before they enter the facility.
• Issuing temporary and replacement access control cards to staff, visitors and contractors.
• Managing the switchboard and promptly answering and connecting callers.
• Answering queries and/or redirecting the query to other members of staff as appropriate.
• Receiving and sorting incoming post, special deliveries, and any internal mail.
• Collecting and franking outgoing mail and the administration of other mail services.
• Booking taxis for visitors and staff and maintaining administrative records.
• Being responsible for the booking of pool cars for members of staff upon request and the issuing/receiving of keys to vehicles.
• Keeping up-to-date records for post distribution, car, and bicycle registrations.
• Ensuring good communication between reception and security team members.
• Advising/training other security and front-of-house staff in reception duties.
• Selling LMB merchandise upon request.
• Providing cover for periods of colleagues’ holiday/sickness leave for which overtime may be payable.
• Being part of the LMB’s Emergency Response Team.

Working relationships:

This is a hands-on role and involves interactions with staff at all levels.

You will report to the Head of Estates and Capital Projects and will liaise with other reception staff, contracted security staff and LMB employees.

Education / qualifications / training required:

Essential: GCSE, or equivalent, at Grade C or above in English and Maths.

Previous work experience required:

Essential: Previous experience in a reception role in dealing with customers face to face.

Knowledge and experience:

Communications skills
Essential: Ability to communicate with colleagues and customers in person and on the telephone.
Desirable: Ability to deal with difficult situations in a customer facing setting.

Switchboard
Essential: Experience of using a switchboard.
Desirable: Experience of Siemens exchange.

IT skills
Essential: Basic computer literacy including email, Microsoft Word and Excel.
Desirable: Experience using databases and dedicated reception software.

Personal skills / behaviours / qualities:

Interviews are due to be held week commencing 4 September 2023

Corporate/Local responsibilities & requirements

Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager.

The above lists are not exhaustive, and you are required to undertake such duties as may reasonably be requested within the scope of the post. All employees are required to act professionally, co-operatively, and flexibly in line with the requirements of the post, the MRC and UKRI.

The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.