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Job description

• A Bachelor’s degree (preferably in Market Research, Economics, or Statistics).
• Extensive work experience in fields such as Market Research, Customer Insights, or Consulting.
• Experience in developing surveys with documented examples of work.
• Exceptional organizational skills

Are you interested in creating the future of e-com delivery? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.

We are looking for a highly driven and entrepreneurial Customer Insights Manager to drive the growth of Amazon Shipping in Europe. The ideal candidate will be a highly analytical and hands-on problem solver with a proven track record of driving actionable insights from both current customers and our target audience.

The Customer Insights Manager will be responsible for generating insights that will help our team better understand and deliver value to our customers. The role requires a deep understanding of conducting and analyzing qualitative and quantitative research with a passion for diving deeply into large, ambiguous datasets. The Customer Insights Manager will also need to be familiar with the latest research design techniques, and be able to translate research data into action-driving recommendations.

Key job responsibilities

• Manage all phases of qualitative and quantitative research projects from problem definition to delivery of research assets and reporting of findings.
• Execute, analyze and present insights for monthly customer satisfaction and VoC activities
• Conduct secondary research to gather data.
• Conducts analysis of data from interviews, focus groups, questionnaires, or other qualitative or quantitative research to build compelling insights.
• Investigate and propose new methodologies and processes to improve and scale our data analysis function.
• Author reports appropriate to the audience level, including up to director, makes recommendations to stakeholders and leadership.
• Build relationships with a broad set of cross-functional Amazon business partners to understand their challenges and priorities, inputs into a market research roadmap, and drive actions through insight delivery.
• Experience in a start-up/high-growth environment
• Experience in B2B Market Research efforts for Technology or Ecommerce organizations.
• Not afraid to try new things – driven to constantly improve results
• Ability to operate in a self-service environment
• Superior oral and written communication skills with an innate attention to detail
• Intermediate / Advanced Microsoft Excel skills including Pivot Tables
• Experience using software packages designed for Market Research analysis, eg, SPSS, Decipher or equivalents.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).