receptionist Rushden, East of England, England
Job description
As part of the NHS 5 Year Forward View, NHS England are currently funding a service that will see East Northants Practices offering evening and weekend appointments. Harborough Field Surgery in Rushden will be the Hub site for this service.
The Hub is seeking a strong minded, robust individual to provide a professional and efficient reception service.
The role will involve greeting and booking in pre-booked appointments. Although no telephone work is required, you may be asked to do some basic administration work.
You will be required to support Doctors and Nurses working at the Hub, and collectively all ensure the building is left secure and tidy at the end of the clinical shift.
Full training will be provided on every aspect of the role.
Hours to be discussed at interview
Monday – Friday: 6.30pm – 8pm
One week on, one week off.
The successful candidate will be asked to cover any annual leave for the person on the opposite shift.
5 weeks holiday, NHS pension, Competitive salary.
Key responsibilities
1. Manage, administer and deal with all reception enquires and queries from patient and staff
2. Manage and maintain patients booking in and out
3. Treat every patient, staff member with respect and dignity
4. Carry out duties that can fit in with reception work
5. Required to cover Annual Leave where possible. Full notice of request will be given
Communication
- Utilise and demonstrate sensitive communication styles
- Communicate effectively with patients, carers, and staff
Delivering a quality service
· Produce accurate and complete records of patient information.
· Prioritise, organise and manage own workload
· Ensure personal responsibility that statutory and mandatory training is up to date, i.e. Health and Safety, Safeguarding Children and Vulnerable Adults, Basic Life Support, Fire etc. This will be provided
Team working
- Understand own role within the organisation
- Work as an effective and responsible team member, supporting others
- Work effectively with others impacting upon your own area of work
Utilising information
- Use IT systems
- Review and process data accurately
- Fully understand the practice information governance policy to ensure strict confidentiality
Learning and development
- Assess own learning needs and undertake learning as appropriate to your roles and duties
- Make effective use of learning opportunities where appropriate
Equality and diversity
· Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity
· Enable others to promote equality and diversity in a non-discriminatory culture
· Support people who need assistance in exercising their rights
· Act as a role model relating to equality and diversity
Staff
The post holder will be required to take part in an annual performance appraisal, where this job description will be reviewed, and objectives set
Will be required to participate in the required training relevant to post
Will strictly follow information governance systems, policies and procedures
Will abide by the terms and conditions outlined in the post holder’s employment contract and accompanying Practice HR Handbook
Policy
The post holder will be responsible for working within hub policies and procedures.
General Duties
In addition to the key job responsibilities in this job description all employees are expected to comply with the general duties detailed below:
All employees are subject to the requirements of the Health & Safety at Work Act. The post holder is required to ensure that as an employee, his or her work methods do not endanger other people or themselves.
All employees are subject to the requirements of the Data Protection Act and must maintain strict confidentiality in respect of patient’s and staff’s records.
The post holder will additionally assist with general administrative duties as required
DISCLOSURE AND BARRING SERVICE
This post may require a standard disclosure by the disclosure and barring service as it is regulated by statute. Failure to disclose details if you are currently / or in the future the subject of police investigation / proceedings which could result in a conviction, caution, bind over order or charges is a disciplinary matter, and may result in dismissal.
All Employees
All employees must be aware of infection prevention and control policies and are expected to follow them at all times. Any breach of infection control policies will put patients at risk and repeated non-compliance will lead to disciplinary action.
SAFEGUARDING CHILDREN AND VULNERABLE ADULTS
The post holder is responsible for safeguarding the interests of children and adults who they come into contact with during their work. To fulfil these duties post holders are required to attend training and development to recognise the signs and symptoms of abuse or individuals at risk, to follow local and national policy relating a safeguarding practice and to report and act on concerns that they may have.
Job Type: Part-time
Part-time hours: 7.5 per week
Salary: From £13.80 per hour
Work Location: In person
Application deadline: 07/08/2023
