Account Manager (Promotional Products) - UK Remote
Job description
About Us
PromoCollection is a fast growing, award winning multi-national promotional products supplier established back in 2011, We have established sites in Australia, London, Germany, New Zealand and China. With our distinctive business model and our global teams working as one, we have achieved success and sustainable growth in the past years. Our achievement includes “fast 100” list for 4 years in a row from Financial Review’s Magazine, the industry’s Distributor/Supplier collaboration award for second year running in Australia.
As we expand our business to Europe and aim for global growth, we are seeking a skilled and experienced Account Manager to join our team. The Account Manager will be located in the UK, play a crucial role in maintaining and expanding our client network, ensuring exceptional customer solutions, and supporting the supply chain in the promotional products field.
Responsibilities:
1. Develop and manage customer relations for assigned accounts, building strong and lasting relationships with clients.
2. Communicate extensively with clients via phone and email, providing prompt and personalized assistance regarding orders, shipping information, and inquiries.
3. Collaborate with clients to strategize and grow their business, offering product recommendations and quotes to meet their specific needs.
4. Act as a subject matter expert on our product offerings and solutions, providing valuable insights and expertise to clients.
5. Coordinate the review and approval of proofs with clients, ensuring the seamless progression of sales orders.
6. Work closely with our Business Development Manager to streamline sales order processing and enhance customer experience.
7. Participate in industry trade shows and presentations, representing PromoCollection with professionalism and enthusiasm.
8. Provide operational feedback to streamline and enhance the localization of our online channels and align product offerings with the European market.
Collaboration:
As an Account Manager, you will collaborate closely with US BDM and our overseas teams (Australia and China), including the sourcing team and other departments. Your coordination and communication with these teams will ensure a cohesive approach to success in the Europe market and the exchange of market insights.
Requirements:
1. Proven experience in account management or sales, preferably in the promotional products and branded merchandise field.
2. Strong knowledge of the UK market, including key players, industry trends, and regulations.
3. Effective resolution of customer disputes to enhance customer experience
4. Familiarity with CRM sales funnel management
5. Willingness to travel for trade shows (PSI, Merchandise world etc.) and client visits as needed.
6. Self-motivated, disciplined, and capable of working independently to meet targets.
Benefits:
· Competitive salary and commission structure
· National Insurance
· Pension
· Paid time off
· Overseas trip
· Flexible schedule
If you meet the requirements above and are interested in this exciting opportunity, please submit your resume for consideration.
Company website
EU: https://www.promocollection.eu/
UK: https://www.promocollection.uk/
US: https://promocollection.us/
AU：https://promocollection.com.au/
Salary: From £25,000.00 +Commission
Job Type: Full-time
Salary: From £25,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Commission pay
Experience:
- Account management: 1 year (required)
- Business development: 1 year (required)
Work Location: Remote
