receptionist Fort Pierce, FL
Job description
SUMMARY OF RESPONSIBILITIES:
This position provides general office support and front desk reception services by portraying a professional image either by phone or in person during interactions with internal and external clients and visitors of the Coalition. Work is performed under the general direction of the Director of Family Services and is reviewed through conferences, reports, and performance evaluations. This position is a part-time position and does not qualify for benefits
SPECIFIC DUTIES AND RESPONSIBILITIES:
- Acknowledges, assists, and interacts with clients in a relaxed manner; problem solves in a positive manner and communicate sensitively and responsively to the needs and concerns of others.
- Ability of adjust to new situations resulting from new laws, decisions or circumstances with the flexibility needed to adapt and operate.
- Ability to establish priorities, schedule workloads and use other resources to complete goals and tasks.
- Be knowledgeable of all required forms and eligibility requirements regarding School Readiness and VPK. Have a general understanding of basic eligibility requirement for Head Start. Assist parents and providers related to these, and any other federal, state or local funded early learning program (s).
- Operates multi-line telephone system, answers and directs incoming calls appropriately.
- Maintains Reception area.
- Assists in compiling monthly Eligibility Parent Satisfaction Survey results.
- Assists clients with program registration.
- Contacts VPK Parents who have not turned in Certificate of Eligibility regarding openings.
- Maintains a high level of confidentiality.
- Adheres to the Coalition’s Human Resource Policies and Procedures.
· Adheres to the Coalition’s standards of attendance and punctuality.
· Performs other duties as assigned by the Director of Family Services.
· Assists with Protective Services Client Referrals.
KNOWLEDGE, SKILLS AND ABILITIES:
· Proficiency with Microsoft Office Programs (with emphasis on Outlook, Word, and Excel)
· Strong organizational skill and is able to manage time wisely.
· Knowledge of grammar, spelling, punctuation and word definitions.
· Ability to communicate both verbally and in writing effectively.
· Excellent multi-tasking ability and is able to take the initiative when appropriate.
· Ability to establish and maintain effective working relationships with others.
· Ability to understand and apply applicable rules, regulations, policies and procedures.
· Ability to correctly operate a variety of standard office machines.
· Ability to perform assigned duties consistently in an efficient, professional and courteous manner.
· Ability to manage a multi-line phone system.
· Proficient with web-based applications.
QUALIFICATIONS:
A minimum of a high school diploma and experience in the areas of customer service, receptionist, front desk clerk or similar assistant; or an equivalent combination of education, training, and/or experience. Bi-lingual in English and Spanish is preferred. A satisfactory outcome from a criminal background check and drug screening is required for employment.
Job Type: Part-time
Pay: $15.00 - $21.00 per hour
Schedule:
- No weekends
Work Location: In person
