help desk technician Peterborough, England
Taylor Rose MW
Full Time
Peterborough, England
22800 - 20130 GBP ANNUAL Today
Job description
This role involves but is not limited to:
- Responding to and prioritising support tickets logged through the helpdesk
- Installing, configuring and maintaining computers, printers, photocopiers and telephones
- Trouble shooting system and networking problems and diagnosing hardware or software faults.
- Maintaining the IT infrastructure and supporting its administration
- Reviewing the Helpdesk system to monitor tickets
- Provide support and maintenance on all IT equipment
- User setup and administration
- Providing user support and training.
Requirements:
- Helpdesk/IT knowledge
- Ability to trouble shoot common hardware and software issues and find solutions
- Ability to meet deadlines and adjust to changing priorities
- Ability to quickly gain new skills and knowledge when faced with new challenges
- Maintain composure in the face of heavy workload and constant interruptions
- Ability to work independently as well as part of the Helpdesk Support team
- Ability to work well under pressure
- Excellent verbal and written communication
Company Core Values:
- Aspirations: To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
- Integrity: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
- Innovation: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
- Commitment: Relationships for the long-term
