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Job description

Arista Medical is an established private medical practice that specializes in minor
surgery and private GP services. We are based in the heart of Chelsea, on King’s
Road and we operate from a state-of-the-art clinic.

We are now looking for a full-time medical receptionist with excellent customer
service and sales skills. The medical receptionist will join our senior medical
receptionist and might be required to cover Saturday shifts a few times a month.
Full training will be provided.

The medical receptionist will be working in a 5* client-rated clinic, alongside
reputable clinicians. We emphasize that patient care and the journey from booking
until the final step of their treatment are our utmost values and we put great
effort into maintaining our high standards of care.

The candidate:

• Must have prior experience in a private medical clinic as a receptionist/administrative staff
• Must have an excellent telephone manner, English vocabulary, and customer service skills
• Must be presentable, well-kept and comfortable working with people
• Must be computer-literate (Office pack, Internet, Emails)
• Prior knowledge of CQC regulations, Semble medical system and an affinity for science and social media are preferred
• Other qualifications, such as HCA or Phlebotomist will be highly considered

Your role:

• Greet all patients in a polite and warm manner
• Answer telephone calls in a timely and friendly manner and handle enquiries independently
• Have excellent knowledge of the clinic’s services – sales skills are desirable
• Check in, check out, take payments, make bookings and process cancellations
• Keep reception area clean and tidy throughout the shift
• Handle first-hand complaints and maintain a calm environment when required
• Maintain patient confidentiality to standard
• Fulfil ad-hoc tasks as required
• Report to Customer Care Manager

Perks:

• Free team lunches on Saturdays
• Coffee and tea, fruits and sweets
• 28 days of annual leave
• Possibility of growing your role in the company

DBS check is required.

Job Types: Full-time, Permanent

Salary: £12.00 per hour

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Medical Receptionist: 1 year (required)

Work Location: In person