Charity Specialist Key Worker (Stockton-on-Tees)

Charity Specialist Key Worker (Stockton-on-Tees) Stockton-on-Tees, England

ROC Group Ltd
Full Time Stockton-on-Tees, England 27600 GBP ANNUAL Today
Job description



POST: Charity Specialist Key Worker

REPORTS TO: Supported Housing Service Manager and Senior Support

HOURS: 40 hours per week - Evenings and weekend work, flexibility is required due to the nature of the job, sleep-ins and bank holidays. Sleep in allowance paid.

LOCATION: ROC Solid* Supported Housing Project

OBJECTIVE: To provide housing management and tenancy support services to service users; to ensure the smooth day-to-day running of the project.

ROC Solid is an equal opportunities employer and is committed to the safeguarding and promotion of the welfare children and young people and expects all staff to share this commitment.
This position is subject to the receipt of satisfactory references, enhanced DBS disclosure
(where applicable), extensive pre-employment checks and a minimum 6 month probationary period. Whether an outcome is satisfactory will be determined by ROC Solid.

Responsibilities of the Post:

1. Admit new residents and compile and complete all relevant admission documents.

2. Compile and complete all relevant discharge documents.

3. Provide support and guidance to residents.

4. Adhere to, uphold and exemplify the Company’s core values

5. Help residents find their own solution to the problems associated with young people in need.

6. To provide key working to individuals as part of their support plan.

7. To provide support and information about benefits, services, housing options to residents and liaise with other agencies providing services for the client group.

8. To encourage resident participation in the running of the project.

9. To ensure licence agreements and house rules are adhered to and maintain harmony within the Project between it and its neighbours within the community.


10. To assist with relief cover at the project.

11. To assist with relief cover for other projects, as required by the manager.

12. If required to undertake sleepovers which form part of the rota of the project/and or other projects.

13. This job description is not an exhaustive list of duties; you are expected to carry out other activities that are within the scope of the role.


In line with procedures

1. Attend all supervision sessions with the manager and discuss all aspects of the service users and scheme issues.

2. Maintain and update all administrative records relating to the project e.g. log book, complaints, incident book etc, including service user’s files.

3. Maintain formal records, for instance the fire log book and undertake fire safety drills.

4. Produce monitoring and performance information as required by the project manager to assist in the completion of monitoring returns e.g. Supporting People workbooks, and internal monitoring records.

5. Assist in the collation of service user’s satisfaction information.

6. Report all repairs immediately and follow up to ensure they are completed.

7. Ensure the project is kept clean and safe and also ensure service users undertake their responsibilities to keep the project clean and safe.

8. Assist in monitoring inventories of equipment and furnishings.

To participate in staff meetings and undertake training as required.

Health and Safety
To ensure, as far as reasonably practicable, the health and safety of yourself and others affected by your work.

Equal Opportunities
Be aware of, work to, and promote ROC Solid’s* Equality and Diversity Policy.

Data Protection Act
Ensure ROC Solid’s* requirements in respect of the Data Protection Act are complied with.

This job description is not to be considered exhaustive and ROC Solid reserves the right to change its contents in accordance with the needs of the service from time to time.

Core Competencies


At its core, organisational behaviour analyses the effect of social and environmental factors that affect the way employees or teams work. The way people interact, communicate, and collaborate is key to an organization’s success. By analysing and understanding these parameters we can improve the effectiveness and efficiency of

ROC Group. It can also help us achieve our organisational and work culture goals.
➢ Adaptable – applies knowledge to new circumstances

➢ Detail orientated – verifies important details, ensures there are no surprises or gaps in information

➢ Flexibility – adapts to change while remaining focus on goals

➢ Initiative – remains proactive when suggesting improvements and solving problems

➢ Innovative – seeks new ways to improve and grow, open to try new ideas

➢ Multitasking – comfortable doing a number of tasks and priorities

➢ Persistent – sees the job through to completion, persevering when faced with difficulties/barriers or obstacles

People and Communication Skills

Effective communication helps to improve work relationships and makes teams stronger.

Increased communication enhances employee engagement and efficiency. It also makes staff feel valued as contributors to ROC Groups future. Good communication also improves the morale of staff, engages staff and allows staff to take pride in their work. It also allows staff to have a positive effect on the success of the business.
➢ Collaboration – works with and through others to achieve ROC Group/ROC Solid goals and results
➢ Conflict resolution – works to resolve differences and maintain work relationships
➢ Effective listening – builds understanding through listening to what others have to say and responds appropriately
➢ Facilitative communication – uses language effectively to gather information and to facilitate exchanges of ideas
➢ Interpersonal relationships – exhibits respect and understanding of others to maintain a professional relationship
➢ Persuasive relationships – displays verbal and written communications that influence others
➢ Verbal communication – speaks with clarity, precision and purpose
➢ Written communication – possesses excellent written and grammar skills, including the ability to write concisely, clearly and logically

Thinking Style

Develops fresh ideas that provide solutions to all types of workplace challenges

➢ Analytical thinking – applies logic to solve problems and get the job done
➢ Creative thinking – looks outside the box, develops new strategies
➢ Decision making – makes decisions and takes responsibility for them
➢ Forward thinking - looks beyond immediate tasks to consider long-term impact; always considering what comes next
➢ High achiever - seeks to regularly surpass performance goals
➢ Problem solver – solves problems while ensuring rules and directives are followed
➢ Results driven – achieves goals in a timely manner while providing excellent service
➢ Supportive – seeks way to support team efforts while contributing to overall organisational success

Integrity and Transparency

We understand and reinforce expectations of professional behaviour and openly recognise good and bad performance.

We are transparent in our actions, decisions and communications with both the people we work with and those we serve. This ensures that we are honest and open in our interactions and decision making.

We maintain the highest levels of professionalism, making sure that we always uphold the values and ethical standards of our service.

➢ Always act in line with the values of the service and the Code of Ethics for the benefit of the public.

➢ Demonstrate courage in doing the right thing, even in challenging situations.
➢ Challenge colleagues whose behaviour, attitude and language falls below ROC Group’s expectations.
➢ I ensure that my decision-making rationale is clear and considered so that it is easily understood by others.
➢ Be open and responsive to challenge about my actions and words.
➢ Declare any conflicts of interest at the earliest opportunity.
➢ Be respectful of the authority and influence my position gives me
➢ Use resources effectively and efficiently and not for personal benefit.
➢ I give an accurate representation of my actions and records.

Functional Competencies


Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.

Behavioural Indicators:
✓ Undertakes a complex task by breaking it down into manageable parts in a systematic, detailed way.

✓ Thinks of several possible explanations or alternatives for a situation and anticipates potential obstacles and develops contingency plans to overcome them.

✓ Identifies the information needed to solve a problem effectively.

✓ Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.

✓ Acknowledges when one doesn't know something and takes steps to find out.

Development & Continual Learning

Behaviour Indicators:

✓ Applies own talents to work assignments, and hones the competencies needed in current job.

✓ Looks for better ways to perform routine aspects of job.

✓ Asks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job.

✓ Finds and maximizes opportunities for growth and development from multiple sources.

✓ Sees failure as an opportunity to learn from past results, and continues to learn and grow.


To achieve goals and deliverables they promotes co-operation and commitment within a team

Behaviour Indicators:

✓ Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance.

✓ Acknowledges and celebrates the achievements of teammates. Praises the team and its achievement to others.

✓ Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.

✓ Helps remove barriers to team productivity and success.

✓ Ensures joint ownership of goal setting, commitments, and accomplishments. Involves everyone on the team.

Job Types: Full-time, Permanent

Salary: £27,600.00 per year


  • Casual dress
  • Company events
  • On-site parking


  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend availability


  • Support Worker: 1 year (preferred)


  • Driving Licence (preferred)

Work Location: One location

Reference ID: Solid

Charity Specialist Key Worker (Stockton-on-Tees)
ROC Group Ltd
Durham, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Public
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