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Reception Supervisor

Reception Supervisor Nationwide

Hilton Hotels
Full Time Nationwide 0.00 GBP Today
Job description

Reception Supervisor 

Check-in into a world of opportunities

 

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Hourly salary of £13.80

A WORLD OF REWARDS

  • Smart uniform provided and laundered
  • Free and healthy meals when on duty
  • Grow your Career you next position could be as a Reception Manager
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Guest Experience Day after successfully passing probation
  • Modern and inclusive Team Member’s areas

    • A Reception Supervisor supervises the activities managed at the hotel Reception, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.


    What will I be doing?

    As a Reception Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Reception Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Reception operations during your assigned shift to a consistently high standard
  • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  • Advise your shift team of any special events or VIP Guests in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling and marketing program
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

    •  

    What are we looking for?

    A Reception Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Front Office experience in the hotel, leisure, and/or retail sector
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service

    • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A relevant supervisory/management certificate/diploma or degree

    •  

    Want to know more about this job?

    Contact Francesco directly in our Recruitment Team on [email protected]

     

    WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

    Hospitality Integrity Leadership Teamwork Ownership Now

    The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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