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Reception Assistant, Hotel Indigo, Durham

As a Reception Assistant, you’ll be the first port of call for all our guests that visit the hotel. You will deliver a friendly and efficient service; to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience. You’ll be attentive to our guests needs from the moment they arrive, make recommendations, and serve accurately and efficiently. All whist bringing your own unique charm and personality.

The Basics

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You’ll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you’ll have the opportunity to explore the business with various career options. In addition, on offer:

• 28 holiday days (pro rata for part time)
• Automatic Enrolment into a workplace pension scheme
• Heavily discounted hotel stays and food beverage discounts
• Use of worldwide IHG team member rates
• Access to our reward and recognition platform
• Uniform
• 24/7 Employee Assistance Program for you and your family

About us

Located in the heart of the Historic city of Durham, the hotel mixes old with new in our Grade 2 listed building, within easy walking distance of the prime cultural, business and shopping districts. This boutique style hotel includes 83 uniquely designed guest rooms. Our hotel restaurant (Marco Pierre Whites) offers relaxed, simple dining alongside local craft beers and eclectic cocktails, all in the most beautiful surrounding. Our Neighbourhood Coffeeshop offers guests and the public a sanctuary to catch up on emails, read a book or meet friends. Our Council Room gives guests the opportunity to dine privately, run conferences or celebrate their special day with us, holding weddings, meetings and events for up to 60 guests.

What is Key

As Reception Assistant your responsibilities will include:

• Assisting guests checking in/out and processing payments
• Attending to guests needs and queries
• Knowledge of a full guest resolution process
• Accurately communicate to guests via email and online travel agents
• Upselling the hotel and local area
• Coordinating effectively with other departments to ensure minimal impact on guest service
• To follow Brand Standards and promote Brand Loyalty
• To comply with all company policies and procedures
• Focusing on enrolments and guest loyalty scheme

This role can be fast paced at peak times, working with another colleague on the desk at the same time, or sometimes loan working depending on the level of business, therefore it’s important that you can work independently and as part of a team.

You will be fully trained and welcomed to the hotel, and supported throughout your journey, with rewarding development on offer during your journey and training plan.

What happens next?

Does the Reception Assistant role suit your skillset?

If so, then do not hesitate to tailor your CV and apply, our Reception Manager, Katie would love to hear from you.

Moments from the historic city centre, Hotel Indigo Durham is located in the former Old Shire Hall building on Old Elvet just 5 minutes from Durham railway station. The hotel is perfectly located to experience all that this charming city has to offer, with the magnificent university, castle and world renowned Durham Cathedral just a short stroll away.

Throughout the hotel you will spot little nods to our UNESCO World Heritage. Our coffee shop, cocktail lounge, meeting room and Marco Pierre White restaurant all retain their Victorian heritage of the Old Hall whilst embracing contemporary popular culture, a nod to the city’s ancient history and bright future.

The Trinity Neighbourhood

Newcomers, friends and weary travellers step onto the set of history at Hotel Indigo Durham, rest your head and explore our ‘perfect little city’.

When Bill Bryson called Durham “a perfect little city”, the American author wasn’t kidding. To a lifelong anglophile such as Bryson, Durham is the quintessential England of Dickens and the Brontë sisters.

At the heart of our charming neighbourhood lies the magnificent university, castle and cathedral, a famous trinity that underpins the city’s history and identity.

Our 83 contemporary bedrooms inspired by the city’s Norman ancestry whilst combining technology, style and comfort with stunning views of Durham Cathedral.

Marco Pierre White Steakhouse Bar Grill treats guests to signature steaks, timeless English and French classics, and a comprehensive selection of premium cocktails. The restaurant and cocktail bar is a perfect affordable gathering place with friends and family for afternoon tea, adding a touch of glamour to a celebratory occasion or a conducive environment for that business lunch or private dinner.