systems administrator Waterloo
BlackBerry
Full Time
Waterloo
97416 - 87311 CAD ANNUAL Today
Job description
Worker Sub-Type:
Regular Job Description:
The successful candidate will be accountable to support and lead base Operating System(s), with the primary focus on our MacOS development and deployment, Security patching and vulnerability remediation for the end-user desktop environment. In addition, the candidate will work closely with key team members, partners, and customers to deliver solutions and environments that are used enterprise wide. These current and future solutions must be directly coordinated with our enterprise-focused products and services working towards our ultimate zero-trust company goals.
Responsibilities
- Responsible for the development, testing, implementation, rollout, reporting, and support of BlackBerry’s MacOS deployment, along with working knowledge of our other enterprise OS offerings, using Configuration Management tools (eg. Jamf, Rudder, Landscape, SCCM/InTune)
- Responsible for Vulnerability Remediation on end-user systems, including regular cadence patching and Zero Day Patching
- Improve the stability, end-point security, and efficiency of systems at BlackBerry
- Maintain deployment server and application health and compliance
- Research, innovate, and where possible automate approaches for system administration
- Deliver premier support to internal employees directly while also assisting with technical consultations and issues from internal and external partners
- Capacity plan, determine future needs, and investigate new products and features to support new growth, acquisitions, and divestitures
- Provide world-class support and reinforce customer confidence
- Effectively handle customer issues and escalations and ensure customer satisfaction
Skills and Qualifications
- Bachelor's Degree in Computer Science, Engineering or equivalent professional experience of at least 5 years
- Experience with a variety of Configuration Management Applications with a priority towards MacOS tools such as Jamf, SCCM, and Rudder and their solutions and processes, Multi-factor Authentication and Active Directory
- Working knowledge and experience of Application Packaging and deployment techniques
- Experience delivering authentication services to cloud providers such as AWS and Azure
- General understanding of ITIL process, certification preferred
- Technical experience with Security Patch Management, Vulnerability Remediation and Zero-Day patching on an enterprise level
- Consistent record of improving the security posture of enterprise systems through the use of strong authentication and credential management
- Excellent written and oral communication skills with the ability to effectively communicate and collaborate with information technology professionals, senior management, auditors, and vendors
- Outstanding problem-solving skills with the ability to break down complex problems into relevant user stories
- Ability to understand and digest technical information quickly
- Strong customer service orientation with a keen sense of urgency and priorities
- Excellent judgment and decision-making skills with the ability to balance several priorities while continuing to meet deadlines
- Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders
#LI-SK2
Scheduled Weekly Hours:
40About BlackBerry
CEO: John Chen
Revenue: $2 to $5 billion (USD)
Size: 1001 to 5000 Employees
Type: Company - Public
Website: https://www.blackberry.com
Year Founded: 1984
BlackBerry
https://www.blackberry.com
Waterloo, Canada
John Chen
$2 to $5 billion (USD)
1001 to 5000 Employees
Company - Public
Enterprise Software & Network Solutions
1984
