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Role Purpose

This is an exciting new role with potential to grow. You would be joining a small but dynamic team who believe in the British Council’s core mission, building connections between Wales and countries overseas and ensuring Wales is represented as a vibrant nation of the UK.

The Project Support Officer provides integral operational support to the British Council’s education and arts portfolio in Wales. The role supports the management of specific projects and events and acts as the first point of contact for routine administrative website queries.

Context

The British Council is the UK’s cultural relations organisation. We support peace and prosperity by building connections, understand and trust between people in the UK and countries worldwide.

The British Council in Wales plays an important role in showing an imaginative and exciting vision of the United Kingdom and its four nations (and the diversity within them, and commonalities across them) to the world, through our commitment to Working for the Whole of the UK. In addition to our strategic alignment with FCDO and HMG priorities, we are committed to supporting the relevant international ambitions of elected Governments in Cardiff, Belfast and Edinburgh. We factor all of this in at beginning of the choices we make, the value we seek to create and the partnerships we build.

Our constitutional arrangements are under stress and there are challenges to the Union. Leaving the EU and COVID-19 have accentuated strains in relationships between the four Governments of the United Kingdom, which are made up of different political complexions, with no sign of that changing in the near future.

Main Accountabilities

Project / financial management

• Responsible for the implementation of an agreed set of project and administrative activities that support the work of the Director Wales, Education and Arts teams in Wales across all areas of delivery.
• Supports the management of the Wales Advisory Committee and the Wales International Cross Party Group, including scheduling meetings, administering agendas, preparing and distributing papers and providing minutes and reports.
• Supports the planning and delivery of face to face and digital meetings and events ensuring British Council EDI standards are met.
• Plans and organises given resources accordingly to ensure that work is carried out efficiently and effectively, providing timely feedback on operational issues.

Relationship & stakeholder management

• Is the main contact point for an agreed set of stakeholders including the Wales Advisory Committee, Welsh Parliamentary, Wales International Cross Party Group, etc.
• Establishes and maintains effective working relationships with suppliers and contractors and relevant project partners, to facilitate the smooth running of projects and services.

Customer service

• Responsible for managing the British Council Wales website enquiry point, taking accountability for delivering a satisfactory and timely resolution of external queries.
• Delivers excellent customer service at all points of contact.

Communications / website management

• Supports the delivery British Council Wales PR campaigns including digital, working with British Council Wales colleagues and Communications.
• Works with Wales team colleagues to ensure the that the website is updated and accurate (English and Welsh versions)
• Supports the promotion and communication of British Council Wales programmes across media, including social media, print and digital in Wales / UK.

Role specific knowledge and experience

• Project/event delivery experience including financial administration and face-to-face and digital event planning.
• Good communications including good written skills.
• Demonstrates good IT skills including an understanding of social media.
• Teamworking experience and ability to liaise professionally and efficiently with internal and external stakeholders.
• Spoken and / or written Welsh language proficiency or a willingness to learn is desirable.

Role specific skills

• Confident user of IT (Word; Excel; PowerPoint) and working knowledge of British Council SAP system (aptitude if recruiting externally).
• Well-organised, able to develop and follow prioritised work plans.
• Financial and resource management experience

Additional job requirements

The role may include some travel within Wales or the UK.

Benefits include, but are not limited to:

• 32 days annual leave, in addition to public holidays
• 3 days volunteering leave
• Career average defined benefit pension scheme
• An unrivalled opportunity for you to get to use all the experience you’ve built up working in and / or leading global organisations to support us in building trust across the world.

Job contact :

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Recruitment team

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