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Project Manager - Business Consulting - Chase UK

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase - to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

The Role-

The job holder will perform independent Business Process reviews focusing on Process Efficiencies and Increased Capacity, The candidate will use appropriate productivity tools and techniques to perform their reviews, as well as playing a key role in the success of Business Productivity Program in Internal Consumer Banking. The candidate will ensure the high productivity and quality culture agenda within CIB Ops

Responsibilities:

• Perform end-to-end productivity reviews from Business analysis, formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (Lean or Six Sigma)
• Partner with various internal groups to get buy-in, agree on plan of action, implement and track to ensure success of project implementations
• Engage senior stakeholders to constantly drive productivity agenda to all teams in Operations; Act as one of the Productivity and Efficiency Champion for the region
• Co-ordinate project activities across different middle office, client service and operations groups, technology teams and cross-functional groups such as compliance and finance
• Monitor status of all projects of the team, help mitigate all risk, escalate issues when necessary and manage stakeholder expectations
• Rollout the recommendations if necessary and ensure risk are mitigated
• Analyse costs to implement, return on investment, realized saves and benefits of all projects within the Productivity and Quality space
• Create synergies with the other PMO teams and ensure goals are aligned with the overall Business needs such as those of Strategic programs

Skills/ Qualifications:

• Experience in the following areas: primarily Financial Services Consulting background , Business process reengineering in the Operations and product space
• Business process management experiences should involve analyzing as-is business processes, mapping process flows, analyzing and recommending improvements to processes and implementing them using various industry standard practices and tools including RAD
• Project/ Change Management experience should involve strategic systems implementation as a Program Manager or Workstream Lead as well as Tactical implementations that address technological gaps or new business infrastructure, acting as the role of Project manager or business analyst.
• ICB could involve line roles in different teams ranging from customer operations covering customer service, fraud ops , Fin crime ops backend ops and product teams.
• Consulting experiences could involve end-to-end client engagement involving business analysis/ data gathering across the business enterprise, formulating business requirements and strategies to address numerous gaps, implementing complex solutions involving various teams on behalf of clients in a Financial services industry setting

Essentials:

• Retail / Consumer / Digital bank consulting experience highly preferred
• Independent, driven and creative (well-versed with productivity analysis methods and tools such as Lean and Six Sigma)
• Sound understanding of Project management and quality methodologies (SDLC, etc.)
• Strategic thinker and problem solver; possesses high attention to details
• Ability to analyse inefficiencies in business processes and knows how to map detailed workflows; able to draw on vast/ diverse project experiences and apply to new situations
• Excellent time management and planning with the ability to coordinate multiple tasks simultaneously
• Flexible, adaptable and be a Change agent
• Excellent communications skills, written and verbal
• Strong influencing skills with all levels of stakeholders
• Able to build strong partnership with various teams to help deliver results
• Advanced MS Excel, Powerpoint, Visio skills

Preferred:

• Detailed knowledge of retail products
• Proficiency in MS Project/ Access
• Basic RAD skills/ understanding

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.

#ICBCareer

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.