Progress Connect Officer Leyland, England
Progress Housing Group Ltd.
Full Time
Leyland, England
24282 - 26395 GBP ANNUAL Today
Job description
Job details
Job reference
REQ1003
Date posted
15/02/2023
Application closing date
24/02/2023
Location
Leyland
Salary
£24,282 - £26,395
Package
Generous benefits package
Contractual hours
36.25
Basis
Full time
Job category/type
Customer Services
Attachments
Blank
Progress Connect Officer
Job description
JOB TITLE: Progress Connect Officer
GRADE: Grade 6 - £24,282 - £26,395
LOCATION: Leyland / Hybrid
CONTRACT: Fixed-Term for 12 months
HOURS: 36.25 hours per week
WHY CHOOSE PROGRESS HOUSING?
“A career in Progress Housing Group is an opportunity to have a direct impact on the service provided for our community.”
Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help others achieve.
This is a great opportunity to join a successful, high-performing Customer Contact Team, in an ambitious business that is always striving to move forward. Providing excellent customer experience is a pivotal role within the group, effectively managing different contact channels to resolve the customer’s query with the right first time approach.
With Progress Housing Group, the sky’s the limit. We will support you to be the best version of yourself and drive your career forward.
WHAT WILL THE RIGHT PERSON LOOK LIKE?
We are passionate about placing our customers at the heart of everything we do, and they deserve exceptional customer experience from us. We would like you to hold that value, be bold and enthusiastic. You will be someone who truly cares about the customers, who demonstrates empathy and compassion when considering individual needs, and can communicate effectively. We are looking for someone who can work within a team and use their own initiative to solve problems and adapt to change in a complex organisation.
WHAT WILL YOU BE DOING?
You will be providing a first point of contact response to customer queries, which may be predominately by phone but as an accessible social landlord you may also be assisting with queries received by email, live chat or in-person at our office in Leyland. Duties will include handling customer enquiries, answering general inbound calls, providing information, and resolving where possible or directing calls to the relevant department or individual where it is more appropriate. An ability to recognise and prioritise information is necessary, as is the right approach when handling customer enquiries to provide a good quality experience.
You need to be computer-literate as we do use a few different systems, but we will provide you with a fantastic . Good listening, organisational and problem-solving skills are a must for this role. You will be working on an agile-basis with a mix of office and home working, but support will never be far away.
SKILLS / COMPETENCIES
Our ideal candidate will have:
- A positive can-do approach.
- Strong work ethics.
- Excellent communication skills.
- A clear telephone voice.
- An ability to work independently.
- A desire to help others.
- An ability to be flexible and adaptable.
- Teamwork skills.
- IT and accurate data entry skills.
You can look forward to:
- Hybrid Working – work life balance
- Competitive salaries offered and benchmarked regularly
- We support employee development and promote continuous learning
- 26 Days Annual Leave, with an additional 5 days after 5 years and a further 2 days after 10 years
- Birthday Leave – an additional day’s leave for you on or around your birthday
- Volunteering time - one day’s paid leave for volunteering activity
- Training and Development
This is an excellent opportunity for someone looking to build on their career and work within a fast paced service. Please apply to hear some more!
Progress Housing Group values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Association. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.
We’d especially like to hear from anyone living in one of our homes or communities. For further support contact our Progress Futures team, this is a free service for Progress Housing Group tenants that helps them access training, apprenticeships and employment support to improve their job prospects and achieve their goals. https://www.progressgroup.org.uk/futures/
Additional Information
Application Closing Date: 24th Febuary2023
Interview Date: 28th Febuary & 1st March 2023
Please note on the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriate
Progress Housing Group Ltd.
www.progressgroup.org.uk
Leyland, United Kingdom
Jacqueline De-Rose
Unknown / Non-Applicable
501 to 1000 Employees
Non-profit Organisation
