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Our people are our superpower, and that’s no accident. We’re looking for everyday heroes who want to learn and help others achieve.

This is a great opportunity to join a successful, high-performing Customer Contact Team, in an ambitious business that is always striving to move forward. Providing excellent customer experience is a pivotal role within the group, effectively managing different contact channels to resolve the customer’s query with the right first time approach.

With Progress Housing Group, the sky’s the limit. We will support you to be the best version of yourself and drive your career forward.

We are passionate about placing our customers at the heart of everything we do, and they deserve exceptional customer experience from us. We would like you to hold that value, be bold and enthusiastic. You will be someone who truly cares about the customers, who demonstrates empathy and compassion when considering individual needs, and can communicate effectively. We are looking for someone who can work within a team and use their own initiative to solve problems and adapt to change in a complex organisation.

You will be providing a first point of contact response to customer queries, which may be predominately by phone but as an accessible social landlord you may also be assisting with queries received by email, live chat or in-person at our office in Leyland. Duties will include handling customer enquiries, answering general inbound calls, providing information, and resolving where possible or directing calls to the relevant department or individual where it is more appropriate. An ability to recognise and prioritise information is necessary, as is the right approach when handling customer enquiries to provide a good quality experience.

You need to be computer-literate as we do use a few different systems, but we will provide you with a fantastic . Good listening, organisational and problem-solving skills are a must for this role. You will be working on an agile-basis with a mix of office and home working, but support will never be far away.

Our ideal candidate will have:

This is an excellent opportunity for someone looking to build on their career and work within a fast paced service. Please apply to hear some more!

Progress Housing Group values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Association. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.