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Job description

About accessplanit

Since 2001, we’ve been developing an award-winning software solution for training teams, helping them to scale and automate their business and delivering fantastic service along the way.

Our team are passionate about building a great business for our customers and each other, and at the heart of accessplanit are four core values: Never Give Up, Learn & Improve, Own It & No A***holes. These are values we all live by and have helped us create a company culture that our employees simply love (check out our Glassdoor profile!)

With a shared company profit bonus pot, regular ‘wine-downs’ and events throughout the year, a wellbeing support scheme complete with sick pay and great opportunities for career progression, this is a fantastic opportunity for the right candidate.

The Role

The Product Operations Manager is the driver of product priorities; using data, industry trends. feedback and analysis to ensure that the business is focusing on the most important things.

The Product Operations Manager is responsible for the planning and execution throughout the product lifecycle including gathering, prioritising and analysing product and customer requirements and accountability for approving product changes. The role doesn’t stop once a feature is launched; the Product Operations Manager ensures that the product continues to meet customer needs and is adopted effectively in order to drive ROI and provide service excellence.

The Product Operations Manager directly manages the Product team. This is a cross-functional role that works with the majority of teams to deliver the product priorities, ensure product adoption, generate revenue, and improve our customer’s experience. The Product Operations Manager works closely with the Managing Director and the Leadership team to ensure that product goals are aligned with the direction of the company.

Main Responsibilities
Strategic

• Working with key stakeholders to define the product strategy to support achievement of the overall business objectives
• Communicate the vision with the team and empower them to deliver against it
• Actively seek to understand industry trends and best-practice, highlighting business opportunities
• Contribute to the discussions and decisions of the Leadership Team in all aspects of the business as well as holding other members of the Leadership Team accountable for results
• Provide timely reports and feedback on product changes
• Alert the leadership team to any concerns you have that may prevent the Company achieving its goals
• Keep the business up to date with product changes and revenue opportunities

People

• Provide feedback on individual performance on a regular basis
• Provide one to one coaching and training of the team leaders to achieve goals
• Ensure team and individual motivation through Level 10 Meetings and quarterly reviews
• Recruit, select and induct Product roles
• Undertake performance management of employees if required
• Ensure the team have accurate and up to date information required to perform their role

Core Specialism

• Identify the product priorities using data, feedback and analysis to create and maintain a product roadmap
• Work closely with the wider Product Development team to deliver the product roadmap in line with accessplanit’s vision and business priorities
• Understand customer experience, fill product gaps and make UX improvements that reduce support intervention, improve customer experience and drive feature-adoption
• Ensure that the product continues to meet customer and business needs including identifying when features and integrations are no longer adding value or are causing friction
• Develop systems for product feedback including usage data, product suggestions, user groups and support trends in order to identify product changes and enhancements
• Facilitate the release and documentation of new product features and enhancements, ensuring goals are met in terms of usage, revenue generated and product-adoption
• To act as the bridge between the product and the rest of the business providing alignment between product and go-to-market teams such as Sales and Marketing and Customer Operations
• Ensure that the Product team has the processes, tools and systems to work effectively
• Manage third-party product relationships including monitoring and managing required product changes and identifying opportunities
• To oversee the customer request process, approve or decline custom requirements and provide systems and support to allow customers and customer-facing teams to define requirements ahead of submission
• Deliver the Product strategy to increase customer knowledge and staff onboarding
• To keep abreast of industry knowledge by attending conferences/events

The Ideal Candidate

To be considered for the Product Operations Manager, candidates must have

• Have experience managing a department, team or product and ensuring that business results are achieved
• Be data-led and have experience in gathering business insights and identifying trends from data, including a combination of data from multiple sources
• Have the ability to influence and persuade internal and external stakeholders
• Have worked cross-functionally to deliver on project goals
• Demonstrate strong project management skills and be pragmatic in approach, ensuring the delivery of the product roadmap within budget and timescales
• Have working knowledge of programming concepts, relational databases and User Interface/User Experience (UI/UE)
• Demonstrate business acumen in terms of understanding Return-on-Investment and measuring outcomes

It is preferred that the candidate also has:

• Have managed SaaS Product Operations in B2B environment
• Experience driving complex projects or programs with several competing stakeholders, ideally in software development role
• A qualification in Product Management, Business Management or a related topic

In addition to the skills above, accessplanit employees are self-driven, tenacious, and passionate about what they do.

Benefits Package

We are passionate about providing opportunities to learn and develop, including guaranteed learning hours per month.

In addition, we offer

• 25 days holiday (plus bank holidays)
• Healthcare Cashback Scheme, following a successful probationary period
• Company Profit Bonus Share Scheme
• Pension
• Employee Assistance Programme
• Company Sick pay

Here at accessplanit, you are encouraged to take ownership and use your initiative, with the freedom and autonomy to help take the business forward and be very much part of its success.

If you’re interested in learning more about accessplanit and our amazing team, please visit our website.

Job Type: Full-time

Salary: £45,000.00-£50,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Profit sharing
• Referral programme
• Sick pay
• Store discount
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Lancaster, LA1 1RQ: reliably commute or plan to relocate before starting work (required)

Experience:

• Product Management: 5 years (required)

Work Location: Hybrid remote in Lancaster, LA1 1RQ